At a Glance
- Tasks: Coordinate patient pathways and ensure smooth operations at our Specialist Centres.
- Company: Join Bupa, a leading health insurer focused on making health happen.
- Benefits: Earn £17 per hour, enjoy flexible working, and access fantastic wellbeing perks.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Strong communication skills and a passion for improving patient experiences.
The predicted salary is between 17 - 17 £ per hour.
Cromwell Hospital, High Street Kensington, W8 5ED
Salary: £17 per hour + Fantastic Benefits
Bank position with the expectancy to work 37.5 hours a week Monday to Friday: Shift Patterns of 9am to 5pm, 9.30am to 5.30pm & 10am to 6pm.
As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets. You will support in sourcing data for the quarterly KPI submissions into Bupa Insurance.
Working closely with the MI, Clinical and Development Teams, you'll help us make health happen by:
- Leading on the coordination of UKI (UK Insurance) Specialist Centres.
- Communicating with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
- Ensuring relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings).
- Ensuring specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
- Proactively responding to patient queries when appropriate.
- Being the point of contact for UKI in relation to the day-to-day running of the specialist centres.
- Creating and maintaining a record of current provision including consultant clinics, radiologist clinics and triage appointments.
- When relevant, booking patient appointments and communicating times to the consultant, radiologist, and patient.
- Being solutions focused; when issues arise in the coordination of services, you will be comfortable in developing processes to improve the patient experience.
- Ensuring all processes are documented, working closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.
- Supporting with quarterly KPI submissions to UKI.
- Having a sound knowledge of the agreed KPIs.
- Coordinating the pathways to ensure we continue to meet our KPIs.
- If there is a risk, raising this with the Pathway Process Manager in a timely manner.
- Working closely with the MI team to support with data requests relating to specialist centres.
- Helping shape new KPI reports, using your experience to understand the feasibility of certain KPIs.
- Using your knowledge to set up new processes to allow us to collect KPIs appropriately.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
- Annual leave accrual paid every time you work.
- Subsidised staff canteen and coffee shop led by expert caterers.
- Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices.
- Inclusion in the NEST government pension scheme.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Please be advised that the application deadline for this role is the end of Sunday 12 April.
Connected Care Pathway Coordinator - Bank employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
StudySmarter Expert Advice🤫
We think this is how you could land Connected Care Pathway Coordinator - Bank
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bupa.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bupa.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bupa, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Connected Care Pathway Coordinator - Bank
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bupa.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bupa.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bupa. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bupa. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bupa
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bupa’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
