At a Glance
- Tasks: Coordinate patient pathways and ensure seamless care across Bupa services.
- Company: Join Bupa, a leading healthcare organisation dedicated to health and wellbeing.
- Benefits: Competitive salary, healthcare benefits, and opportunities for personal development.
- Other info: Collaborative environment with opportunities for service improvement and innovation.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Experience in healthcare administration and strong organisational skills required.
The predicted salary is between 30927 - 30927 £ per year.
Connected Care Lead
New Victoria Hospital, Kingston upon Thames
Permanent | Full Time | 37.5 Hours per Week
- Working
- Hours: 37.5 hours per week, working flexibly between: 08:00 and 20:00, Monday to Sunday
Be part of something extraordinary.
At Bupa, we champion health and wellbeing, helping people live longer, healthier, happier lives.
We're looking for a passionate and organised Connected Care Lead to join our team at New Victoria Hospital and play a pivotal role in delivering an exceptional patient experience across our Connected Care pathways.
This is an exciting new position created to support the growth of Connected Care services across the wider Bupa network.
You'll work closely with consultants, clinical teams, operational colleagues, and Bupa Insurance to ensure patients receive seamless, coordinated care from referral through to treatment.
- What you’ll do
- Coordinate referrals, bookings and patient pathways across multiple Bupa services.
- Act as a key liaison between patients, consultants, clinical teams, diagnostics services and Bupa Insurance.
- Monitor patient progression and proactively resolve any pathway delays.
- Coordinate and administer up to three specialist Multi-Disciplinary Teams (MDTs).
- Organise MDT meetings, prepare documentation and ensure outcomes are accurately recorded and communicated.
- Support pathway performance monitoring and service improvement initiatives.
- Build strong relationships with internal and external stakeholders.
- Contribute to the continued development and growth of Connected Care services.
- What you’ll bring
- Essential Experience in healthcare administration, patient coordination, pathway management, or MDT coordination.
- Experience working with both clinical and non-clinical teams.
- Excellent organisational and workload management skills.
- Strong communication and stakeholder management abilities.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office applications and patient administration systems.
- The ability to work independently whilst maintaining a collaborative approach.
- Desirable Understanding of private hospital operations.
- Desirable Knowledge of CQC and healthcare regulatory standards.
- Desirable Experience of healthcare performance metrics, SLAs and service improvement methodologies.
- Desirable Degree level qualification.
Why Bupa?
At Bupa, you’ll be welcomed into a supportive team where you can develop your skills, grow your career and make a real difference to patient lives every day.
- Competitive salary and benefits package.
- Bupa healthcare benefits.
- Access to learning and development opportunities.
- A collaborative and supportive working environment.
- Opportunities to get involved in service improvement and business development projects.
- The chance to work for one of the UK's leading healthcare organisations.
Wherever you work, one thing stands out about Bupa people.
Our customers are our passion – they’re at the heart of our positively different culture of care.
At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.
We trust, respect and consider everyone, knowing your difference will make the difference.
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Connected Care Lead employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
StudySmarter Expert Advice🤫
We think this is how you could land Connected Care Lead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bupa.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bupa.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bupa, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Connected Care Lead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bupa.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bupa.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bupa. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bupa. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bupa
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bupa’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
