Administrator Team Leader in Birmingham

Job Details

Administrator Team Leader Bupa Clinic & Dental Care, Solihull (B91 3RX) - 12-Month Fixed-Term Contract.

Salary: Up to £33,600 per annum, plus fantastic benefits.

Hours: Full-time, 40 hours per week. Working Pattern: Shifts scheduled between 7:00am and 5:30pm, Monday to Friday, with occasional Saturday working required.

About the role

We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The Admin Team Leader will manage teams of multi-skilled administrators within a Bupa Health Clinics centre and deliver all ‘Administrator’ duties as and when required. You will supervise and coordinate all back of house administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers. You’ll help us make health happen by Proactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team. Share best practice approaches to administration processes within the admin team and across the business Monitor and control all finance work carried out by the administrative team. Forecast on a weekly basis to match capacity to targets Engage and motivate all employees within your team through coaching, one to ones, daily briefings, team meetings, written briefings etc, so that they understand the business objectives and the impact of their role on our success in conjunction with the centre manager.

Key Skills / Qualifications

• PC literate, excellent knowledge of MS office packages.
• Experience of working within a busy clinical environment
• Medical Secretary experience
• Some previous leadership experience and people management skills (desirable)
• Customer service experience and highly customer focussed.
• Excellent interpersonal, written and verbal communication skills.
• Excellent organisation and time management skills.

Benefits

• 25 days’ holiday (increasing with service) + option to buy/sell 3 paid volunteering days Enhanced pension & life insurance Bupa health insurance Discounted dental cover Digital GP access Emotional and family wellbeing support Financial wellbeing resources Support for carers

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Job Details (additional)

Time Type: Full time
Job Area: Administration
Locations: Clinic & Dental - Solihull