At a Glance
- Tasks: Provide welcoming customer support and maintain smooth operations in our care home.
- Company: Bupa, a health insurer dedicated to making health happen for everyone.
- Benefits: Free healthcare access, flexible working, 28 days holiday, and early wage access.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Join a caring team making a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Here at Bupa we support those when they need it the most.
Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You'll help us make health happen by: As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working.
This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team.
- Key Skills / Qualifications
- Experience in providing excellent customer service in a receptionist or administrative role is desirable.
- Experience of payroll administration and processing employee related information.
- Experience of administrative procedures and processes.
- Proven experience of Microsoft Office applications (Word, Excel and Outlook).
- Ability to build and maintain relationships.
- Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing.
- Attention to detail.
- Flexibility and proven ability to work on own initiative.
- Dedicated, efficient and can manage a varied workload whilst working to tight deadlines.
- Strong communication skills with excellent telephone manner, always remaining courteous.
- Ability to manage own time, prioritising and organising work appropriately.
- This role may require weekend working.
We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to \"Be you at Bupa\", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer.
This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.
Time Type: Part time Job Area
Our benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more.
Benefits
- My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support.
- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
- Wagestream - Have early access to up to 40% of your earned wages within minutes.
- 28 days holiday.
- We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
- Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
- Free meal on every shift.
- Interest-free annual travel loan to enable the purchase of public transport annual season tickets.
- We offer a range of Bupa pension plans - find out more on our career site.
- Parental leave - We have schemes for adoption, birth parents and co parents - find out more on our career site.
- Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of our health.
- Access to discounts at a wide variety of gyms and fitness facilities across the UK.
- #J-18808-Ljbffr
Customer Support Assistant in Belmont employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant in Belmont
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bupa and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bupa and let us see your personality shine through!
We think you need these skills to ace Customer Support Assistant in Belmont
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bupa.
Get Familiar with Our Brand:Before applying, take some time to learn about Bupa and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bupa
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bupa.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bupa will surely appreciate.
