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- Tasks: Welcome visitors and manage appointments in a friendly, professional manner.
- Company: Bupa is a leading health insurer focused on helping people live healthier lives.
- Benefits: Enjoy paid breaks, flexible shifts, and a supportive work environment.
- Why this job: Join a caring team that values diversity and makes a positive impact on residents' lives.
- Qualifications: GCSE Grade C or above in English and Maths; customer service experience preferred.
- Other info: Part-time role with varied shifts, including weekends.
Bank Spa Receptionist
Location: Richmond Village Witney, Coral Springs Way, Oxfordshire, OX28 5DG
ÂŁ12.40 per hour - Paid breaks
Contract: Shift pattern to include weekends. Shift pattern can vary from 7.30am – 7.30pm.
As the front of house, you represent the welcoming spirit of our award-winning village. Our reception team is crucial in providing a warm welcome to our visitors, whether they're greeting them in person or speaking with them over the phone.
You’ll help us make health happen by:
- Meeting and greeting of internal and external customers in a friendly and courteous manner
- Always having a professional and efficient manner
- Excellent administration and organisational skills, ensuring administration of the daily running of the Spa is kept up to date
- Having a high standard of customer service experience, minimum two years’ experience
- Managing therapist’s daily appointments in an effective manner
- Liaising between different departments
- Being a good team player
- Ensuring accurate information is provided on all club facilities
- Additional housekeeping duties to ensure work areas within the Spa are maintained to a high standard
- Attending internal/external training courses as required
Qualifications: GCSE Grade C or above in English and Maths or equivalent.
Key Skills / Qualifications needed for this role:
- Previous experience in reception or care home roles is beneficial
- Excellent communication abilities and superb phone etiquette
- Familiarity with Microsoft Office
- Outstanding attention to detail and the ability to manage time efficiently
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Part time
Job Area: Care Home - Facilities & Home Support
Locations: Richmond Witney Village
Contact Detail:
Bupa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Bupa brand and their values. Understanding their commitment to health and customer service will help you align your responses during any interviews or conversations with them.
✨Tip Number 2
Practice your phone etiquette and communication skills. Since you'll be the first point of contact for visitors, showcasing your ability to communicate clearly and warmly can set you apart from other candidates.
✨Tip Number 3
Highlight your organisational skills in any discussions. Being able to manage appointments and keep the spa running smoothly is crucial, so think of examples from your past experiences that demonstrate this ability.
✨Tip Number 4
Show your enthusiasm for teamwork. The role requires liaising between different departments, so expressing your willingness to collaborate and support your colleagues can make a positive impression.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or care home roles. Emphasise your customer service skills and any administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your ability to provide a warm welcome and your experience with managing appointments and administration.
Showcase Communication Skills: In your application, highlight your excellent communication abilities and phone etiquette. Provide examples of how you've successfully interacted with customers in previous roles.
Highlight Attention to Detail: Demonstrate your attention to detail by mentioning specific instances where you ensured accuracy in your work, whether in administration or customer service.
How to prepare for a job interview at Bupa UK
✨Showcase Your Customer Service Skills
As a Spa Receptionist, you'll be the first point of contact for visitors. Make sure to highlight your previous customer service experience and provide examples of how you've handled difficult situations with grace and professionalism.
✨Demonstrate Organisational Abilities
The role requires excellent administration and organisational skills. Be prepared to discuss how you manage appointments and keep records up to date, perhaps by sharing specific tools or methods you use to stay organised.
✨Exhibit Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to showcase your phone etiquette during the interview, as this will be crucial when liaising with customers and other departments.
✨Research Bupa's Values
Understanding Bupa's mission and values can set you apart from other candidates. Familiarise yourself with their commitment to health and diversity, and think about how your personal values align with theirs, so you can express this during the interview.
