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For Companies At a Glance
- Tasks: Manage customer payments and resolve queries while ensuring compliance with regulations.
- Company: Bupa is a health insurer focused on helping people live healthier, happier lives.
- Benefits: Enjoy 25 days holiday, flexible working, health insurance, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive, diverse environment.
- Qualifications: Experience in credit control or account management, strong communication skills, and attention to detail required.
- Other info: Hybrid work model with one day in the office; applications from diverse backgrounds encouraged.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
Job Description:
Credit Controller
Brighton (Victory House, BN1 4FY)
Hybrid (1 day per week in the office)
Full time
Permanent
Salary from £24,000 per annum (plus fantastic Bupa Benefits)
Advert closes Friday 11th July 2025
We make health happen
At Bupa, we’re not just about insurance or healthcare—we’re about people. Our purpose is helping people live longer, healthier, happier lives and making a better world. As a Credit Controller, you’ll play a key role in supporting that mission by ensuring our financial operations run smoothly and efficiently. You’ll be part of a team that helps keep our services accessible and sustainable, making a real difference to our customers every day.
This is more than just a numbers role. It’s about building relationships, solving problems, and making sure our customers feel supported and understood. You’ll be joining a business that puts people first—whether that’s our customers or our colleagues.
How you’ll help us make health happen
As a Credit Controller, you’ll be part of our Financial Operations Team, reporting to the Credit Control Manager. Your day-to-day will include:
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Managing and processing customer payments accurately and on time
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Handling inbound queries from internal teams and support partners
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Administering credit control notifications and internal processes
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Ensuring compliance with regulatory standards, including anti-money laundering and sanctions
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Progressing towards managing your own portfolio of credit control cases
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Making decisions within agreed parameters to resolve outstanding debt
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Liaising across departments to deliver a seamless customer experience
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Reconciling accounts and investigating discrepancies
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Supporting training and knowledge sharing within the team
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Identifying opportunities to improve processes and reduce debtor volumes
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Escalating any control risks or weaknesses to the Credit Control Manager
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Supporting other areas of Finance when needed
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Contacting customers, Brokers and Account Managers as required to discuss outstanding payments and escalate accordingly
Key Skills/Qualifications needed for this role
We’re looking for someone who’s confident with numbers and even better with people. You’ll need:
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Experience in a credit control or account management role—ideally in insurance or financial services
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A track record of meeting and exceeding KPIs in a high-volume environment
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Strong attention to detail and the ability to process financial data quickly
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Excellent communication and interpersonal skills
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Confidence in handling customer queries with professionalism and empathy
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A collaborative mindset and the ability to work well in a team
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A proactive approach to problem-solving and continuous improvement
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Understanding of regulatory obligations and a commitment to fair customer outcomes
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
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25 days holiday, increasing through length of service, with option to buy or sell
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Enhanced pension and life insurance
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Access to our health insurance and dental plans
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Mental health support and wellbeing resources
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Discounts on Bupa products and services
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Opportunities for career development and internal mobility
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email:
Time Type:
Full time
Job Area:
Finance & Accounting
Locations:
Victory House, Brighton
Credit Controller - Bupa Global employer: Bupa UK
Contact Detail:
Bupa UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Bupa Global
✨Tip Number 1
Familiarise yourself with Bupa's mission and values. Understanding their focus on people and health will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your knowledge of credit control processes and regulations, especially in the insurance sector. Being able to discuss specific compliance standards will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships and resolved queries in previous roles. Highlighting your interpersonal skills will show that you're not just about numbers but also about building connections.
✨Tip Number 4
Network with current or former Bupa employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Credit Controller - Bupa Global
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly read the job description for the Credit Controller position at Bupa. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or account management, especially in insurance or financial services. Use specific examples that demonstrate your ability to meet KPIs and handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of Bupa's mission. Mention how your skills align with the role and provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in finance.
How to prepare for a job interview at Bupa UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Credit Controller at Bupa. Familiarise yourself with their financial operations and how your role contributes to their mission of helping people live healthier lives.
✨Showcase Your People Skills
Since this role involves building relationships and handling customer queries, be prepared to demonstrate your excellent communication and interpersonal skills. Share examples from your past experiences where you've successfully resolved customer issues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage outstanding debts or improve processes in a high-volume environment, and be ready to discuss them.
✨Highlight Your Attention to Detail
As a Credit Controller, accuracy is key. Be prepared to discuss how you ensure precision in processing financial data and managing customer payments. Providing specific examples will help illustrate your strong attention to detail.
