At a Glance
- Tasks: Be the friendly face of our care home, welcoming visitors and managing enquiries.
- Company: Join Bupa, a caring health provider focused on making a difference.
- Benefits: Enjoy flexible hours, competitive pay, and a range of health and wellbeing perks.
- Other info: Join a diverse team dedicated to supporting each other and the community.
- Why this job: Make a real impact in residents' lives while working in a beautiful historic setting.
- Qualifications: Previous receptionist experience and a passion for excellent customer service required.
The predicted salary is between 14.3 - 14.3 £ per hour.
Location: Shockerwick House Care Home, Lower Shockerwick, Bath BA1 7LL
Contract: Permanent - Part Time
Hours: 20 hours per week, Weekend cover only
Salary: £13.30 to £14.30 per hour, depending on experience
CQC rating: Good
Carehome.co.uk rating: 9.6 / 10
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone. Special diets are catered for and the home has magnificent, oak-panelled dining rooms. Hot and cold options are included and snacks and drinks are available throughout the day and night.
You’ll Help Us Make Health Happen By:
- Acting as the first point of contact for all visitors to the home
- Taking responsibility for managing new enquiries
- Providing advice and support both face to face and over the phone
- Conducting show-arounds within the care home
- Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
- Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Key Skills / Qualifications Needed For This Role:
- You’ve worked as a receptionist before with experience in providing excellent customer service
- You’ll have a friendly manner both face to face and over the phone
- You’re approachable and organised and can build strong relationships with our residents, their families and internal teams
- Dedicated and efficient with an ability to handle a varied workload
- Your caring attitude underpins everything you do - to make a real difference to people’s lives
Benefits:
- My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues
- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
- Wagestream - Have early access to up to 40% of your earned wages within minutes
- 28 days holiday
- We offer a sick pay scheme to our frontline teams
- Long service rewards including ecards, extra holidays and money
- Free meal on every shift
- Interest-free annual travel loan to enable the purchase of public transport annual season tickets
- Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We're a health insurer and provider. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
Receptionist in Bath employer: Bupa UK
Bupa Dental Care in Abergavenny is an exceptional employer that prioritises the growth and development of its dental nurses, offering a supportive environment where you can thrive. With industry-leading benefits, including comprehensive health support, competitive pay that increases with experience, and a clear career framework, Bupa ensures that you feel valued and rewarded for your vital contributions. Join a family-oriented team that not only cares for patients but also invests in your professional journey, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Bath
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bupa UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bupa UK and let us see your personality shine through!
We think you need these skills to ace Receptionist in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bupa UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Bupa UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bupa UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bupa UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bupa UK will surely appreciate.
