At a Glance
- Tasks: Lead the Retention Squad and shape strategies to retain and grow our customer base.
- Company: Join Bupa, a health insurer focused on making a positive impact on people's lives.
- Benefits: Enjoy flexible working, 25 days holiday, health insurance, and performance bonuses.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in customer retention while developing your leadership skills.
- Qualifications: Experience as a Product Owner with strong stakeholder management and strategic thinking skills.
The predicted salary is between 57994 - 70882 £ per year.
Salford Quays / London / Staines / Leeds – hybrid with 2 days in a Bupa office and this role will also require regular travel to our Staines office.
Permanent, Full time - 37.5 hours per week, £82k. We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.
Interview timelines:
- Stage 1 (Virtual Interviews): Week commencing 30th November
- Stage 2 (Face-to-Face Interviews): Week commencing 7th December
We make health happen: At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. As a Product Owner, you'll lead our Retention Squad and own the strategy, roadmap and outcomes that help us retain and grow our customer base. You'll bring together customer insight, commercial performance, and business strategy to make confident decisions about where we invest, what we prioritise and how we deliver the greatest value for our customers and the business. This is a highly visible role with responsibility for shaping retention strategy, influencing senior stakeholders, and leading a multidisciplinary team focused on delivering measurable customer, commercial and retention outcomes.
How you’ll help us make health happen:
- Own and evolve the consumer retention strategy and roadmap, ensuring priorities align with customer needs, commercial opportunity, and business objectives.
- Lead the Retention Squad, providing clear direction, prioritisation and accountability for delivery and outcomes.
- Make data-led decisions on which initiatives to prioritise, scale, pause or stop, balancing customer outcomes, value, complexity, and risk.
- Build and maintain a pipeline of retention opportunities, ensuring clear ownership, success measures, and governance.
- Influence senior stakeholders across Product, Digital, Marketing, Operations, Data & Insight, Technology, Commercial and Risk teams to secure support and drive progress.
- Use customer, commercial and behavioural insight to shape decisions and continuously improve retention performance.
- Create clear, compelling narratives and reporting that help senior leaders understand performance, priorities, risks and opportunities.
- Champion a culture of continuous improvement, evidence-led decision making and fair customer outcomes.
Key Skills / Qualifications needed for this role:
Essential
- Extensive experience as a Product Owner, proposition leader, commercial leader or similar role, with responsibility for strategy, prioritisation, and measurable business outcomes.
- Experience leading multidisciplinary teams and creating clarity, accountability and focus on outcomes.
- Strong commercial acumen, including experience building business cases, sizing opportunities, assessing benefits and tracking value delivery.
- Proven ability to use customer, performance and commercial insight to shape strategy and make prioritisation decisions.
- Strong stakeholder-management and influencing skills, including experience working with senior leaders and executive-level stakeholders.
- Experience leading cross-functional change programmes across multiple business areas.
- Excellent written and verbal communication skills, with the ability to turn complex information into clear recommendations and compelling narratives.
Desirable
- Experience in customer retention, customer lifecycle management, subscription, membership, or insurance businesses.
- Experience working within a regulated environment, particularly FCA-regulated financial services.
- Product management, Agile, leadership or change-management qualifications.
What you'll bring:
- Strategic thinking and strong commercial judgement.
- Confidence making decisions and managing competing priorities in a complex environment.
- Outstanding stakeholder-management and influencing skills.
- A customer-first mindset with a commitment to delivering fair outcomes.
- The ability to challenge constructively, navigate ambiguity and drive progress.
- Strong leadership capabilities, with a focus on developing people and building high-performing teams.
- Resilience, adaptability, and a passion for continuous improvement.
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Annual performance-based bonus
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Product Owner in Staines employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner in Staines
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Bupa Occupational Health!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Bupa Occupational Health would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Bupa Occupational Health through your school's career services!
We think you need these skills to ace Product Owner in Staines
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at Bupa Occupational Health. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Bupa Occupational Health
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
