Insight Analyst in Staines

Salford Quays / London / Staines / Leeds – hybrid with 2 days in a Bupa office and this role will also require regular travel to our Staines office.

Permanent, Full time - 37.5 hours per week, £58k

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

Interview timelines:

• Stage 1 (Virtual Interviews): Week commencing 30th November
• Stage 2 (Face-to-Face Interviews): Week commencing 7th December

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. As an Insight Analyst, you'll play a key role in helping us understand, improve and grow customer retention performance. Working within our Retention Squad, you'll use data, insight and analysis to support strategic decision-making, measure business performance and shape initiatives that improve customer outcomes and deliver commercial value.

This is an exciting opportunity to combine analytical expertise with commercial thinking, helping turn complex data into meaningful insight that influences senior stakeholders and supports the delivery of Bupa's retention strategy.

How you’ll help us make health happen:

• Analyse retention performance, customer behaviour and business outcomes to identify trends, risks and opportunities.
• Produce dashboards, reporting and insight that support decision-making across the Retention Squad and wider business.
• Assess and size retention initiatives, evaluating opportunities, customer impacts and expected business benefits.
• Create clear, evidence-based narratives that explain performance, progress, risks and opportunities to senior stakeholders.
• Support governance, benefits tracking and assurance activities across the retention roadmap.
• Bring together customer, operational, financial and delivery information to provide a complete view of retention performance.
• Work collaboratively with teams across Data & Analytics, Finance, Technology, Digital and Operations to support delivery of retention initiatives.
• Support continuous improvement of reporting, governance and performance measurement processes.

Key Skills / Qualifications needed for this role:

• Experience in a business insight, analytics, portfolio, programme or project environment where data analysis has been a key part of the role.
• Experience producing management information, dashboards and reporting for senior stakeholders.
• Strong analytical skills, with experience using data from multiple sources to identify trends, insights and opportunities.
• Experience undertaking opportunity sizing, benefits analysis, forecasting or supporting business cases.
• Ability to translate complex data and analysis into clear, concise insight and recommendations.
• Excellent written and verbal communication skills, with confidence presenting information to senior stakeholders.
• Strong stakeholder-management skills and experience working across multiple business functions.
• Good understanding of change, project, programme or product-delivery lifecycles.

Desirable:

• Experience working within customer retention, customer experience, marketing or commercial functions.
• Knowledge of project and programme methodologies such as PRINCE2, APM or similar.
• Analysis, data, change or portfolio-management qualifications.
• Experience supporting multiple projects or programmes simultaneously.

What you'll bring:

• Strong attention to detail while maintaining a clear view of the bigger picture.
• The ability to prioritise effectively and deliver high-quality work to tight deadlines.
• Confidence challenging assumptions and explaining the evidence behind your recommendations.
• A curious and inquisitive mindset, always looking to understand the story behind the data.
• Strong commercial awareness and a focus on delivering measurable outcomes.
• A collaborative, proactive approach and the ability to build strong working relationships across teams.
• The ability to interpret complex or incomplete information and make balanced, evidence-based recommendations.

Benefits:

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.