At a Glance
- Tasks: Be the voice of Bupa, guiding customers through their healthcare journeys.
- Company: Join Bupa, a leading health insurer focused on making health happen.
- Benefits: Enjoy 25 days holiday, health cover, and early wage access.
- Other info: Diverse workplace with excellent career growth and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Sales experience and a passion for customer service are preferred.
The predicted salary is between 22700 - 30000 £ per year.
Office based role in Staines, Middlesex TW18 3DZ
Permanent £27,100 + £500 bonus to be paid on completion of probation
Full Time hours per week - Shifts between 8am-8pm (one half Saturday a month)
We make health happen
As a Contact Centre Sales Advisor, you will be the voice of Bupa for our customers. The experience you offer affects the lives of others in an important way, every day. You will be on hand to guide our existing customers through their policy renewal conversations, ensuring the right outcome and best level of healthcare for them and their families.
At Bupa, we want our people to not only grow, but thrive at work. Our 'Stepping Stones' programme and exclusive Career Academy rewards those who bring their sales experience teamed with a passion for great customer service.
How you will help us make health happen:
- Taking inbound calls from our members in a fast-paced environment
- Working with multiple systems and adhering to regulatory requirements
- Ensuring each customer has a great experience whether it is the first call of the day or the last
- Take ownership of customer queries, managing them through to resolution
- Diagnose customer needs through effective questioning techniques
- Introducing our tailored products and services to suit the needs of our customers
- Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded
Key Skills / Qualifications needed for this role:
- Previous sales/contact centre experience is highly preferred
- Strong PC skills and the aptitude to adapt to new systems
- Great interpersonal skills with a genuine passion for customer service and helping others
- The ability to influence and explain complex information in a simple manner
- An enthusiastic, can-do attitude with a desire to achieve goals
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. You can enjoy the following benefits and more:
- Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement (subject to NMW requirements)
- Bupa Staff Health Trust - You will have access to our bespoke healthcare cover that provides medical insurance for you and your family
- Wagestream - Have early access up to 40% of your earned wages within minutes (subject to eligibility criteria)
- Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%
- Parental Leave - We have schemes for adoption, birth parents and co-parents
- Extensive L&D program including internal development and access to apprenticeships
- Free health assessments every 2 years to support both body and mind
- Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more
- Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That is why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Contact Centre Sales Advisor in Staines employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Sales Advisor in Staines
✨Tip Number 1
Get to know Bupa and their values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about guiding customers through their policy renewals, think about how you would explain complex information simply. Role-play with a friend or family member to get comfortable with your delivery.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for customers in the past. Highlighting your passion for helping others will resonate well with Bupa's mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Bupa family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Contact Centre Sales Advisor in Staines
Some tips for your application 🫡
Show Your Sales Skills:Make sure to highlight any previous sales or contact centre experience in your application. We want to see how you've successfully influenced customers and provided great service in the past!
Be Personable:Your interpersonal skills are key! Use your application to showcase your genuine passion for helping others and how you can make a difference in our customers' lives. Let your personality shine through!
Tailor Your Application:Take a moment to read through the job description and align your experiences with what we're looking for. Mention specific skills that match the role, like your ability to explain complex information simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bupa!
How to prepare for a job interview at Bupa Occupational Health
✨Know Your Stuff
Before the interview, make sure you understand Bupa's services and values. Familiarise yourself with their health insurance products and how they help customers. This will show your genuine interest in the role and help you answer questions more effectively.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This is especially important for a Contact Centre Sales Advisor role where understanding customer needs is key. Take a moment to think before you respond, ensuring your answers are relevant and thoughtful.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experience and how it relates to this role. Prepare examples of how you've successfully handled customer queries or closed sales in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Service Passion
Bupa values great customer service, so be sure to convey your enthusiasm for helping others. Share stories that highlight your interpersonal skills and ability to resolve issues. This will help you stand out as a candidate who truly cares about making a difference.
