At a Glance
- Tasks: Provide exceptional support to patients in the Imaging Department and manage appointments efficiently.
- Company: Join New Victoria Hospital, part of Bupa, a leader in global healthcare.
- Benefits: Enjoy competitive pay, annual leave, private healthcare, and staff discounts.
- Other info: Be part of a diverse team committed to exceptional patient experiences.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Strong customer service and administrative skills; healthcare experience is a plus.
The predicted salary is between 17553 - 17553 £ per year.
Job Description
- Patient Service Advisor – Imaging
- New Victoria Hospital, Kingston upon Thames (KT2 7EG)
- Permanent
- Part Time – 24 hours a week (4x6hr shifts Monday -Saturday)
- We Make Health Happen
At New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors.
As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.
We are looking for a highly organised and customer-focused Patient Service Advisor to join our Imaging Department.
This is an exciting opportunity for someone who enjoys working in a fast-paced healthcare environment, providing outstanding administrative support while helping patients navigate their healthcare journey with confidence and ease.
How You'll Help Us Make Health Happen
As a Patient Service Advisor within Imaging, you will be the first point of contact for patients, consultants, and referrers.
You'll play a vital role in ensuring appointments are booked accurately, patients receive the correct preparation information, and enquiries are handled professionally and efficiently.
Working closely with the wider Imaging team, you will help deliver a seamless patient experience across a range of diagnostic services including MRI, CT, Ultrasound, Mammography, Fluoroscopy and X-Ray.
Key Responsibilities
- Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
- Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
- Manage a high volume of telephone and email enquiries in a courteous and timely manner.
- Register patients on arrival and liaise with clinical teams to facilitate their appointment.
- Provide quotations, process payments and respond to patient, consultant and referrer queries.
- Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.
- Support the effective administration of Imaging services using booking and patient management systems.
- Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.
- Promote New Victoria Hospital's services and always uphold exceptional customer service standards.
- Key Skills / Qualifications
Essential
- Excellent customer service skills.
- Strong administrative and appointment booking experience.
- Computer literate with confidence using multiple systems.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational abilities.
- Ability to multitask and work effectively in a busy environment.
- Professional and approachable manner with a patient-focused attitude.
Desirable
- Experience working within a healthcare or medical environment.
- Previous Imaging or Radiology administration experience.
- Some medical knowledge and understanding of healthcare terminology.
- Highly motivated with a proactive and calm approach.
Benefits
At New Victoria Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
Take a look at the full range of benefits on offer when working here
- Annual leave entitlement of 21 days increasing with length of service
- In-house training for all staff
- Company pension scheme
- Life assurance
- Employee Referral Scheme
- Access to subsidised staff restaurant
- Interest free travel loan
- Private healthcare (T&Cs Apply)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme
- Part of a Globally Trusted Healthcare Group
When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand.
Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care.
Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve.
Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.
We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Time Type:
Part time Job Area
Locations:
New Victoria Hospital
Patient Services Advisor – Imaging employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor – Imaging
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Services Advisor – Imaging
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Bupa Occupational Health, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Bupa Occupational Health
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Bupa Occupational Health.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Bupa Occupational Health.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Bupa Occupational Health can really resonate with interviewers and show your commitment to the field.
