At a Glance
- Tasks: Provide a friendly and efficient reception service for patients and visitors.
- Company: Join New Victoria Hospital, part of the globally trusted Bupa healthcare group.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company pension scheme.
- Other info: Be part of a diverse team that values compassion and ethical practices.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 21278 - 21278 £ per year.
Job Description
- Patient Services Advisor
- New Victoria Hospital, Kingston upon Thames, KT2 7EG
- Permanent (30hrs)
- Monday – Sunday (8am-8pm)
- Up to £21,278pa + Fantastic Benefits
How you’ll help us make health happen.
You will be responsible for providing an effective and professional Hospital and Outpatient Reception service to all patients, visitors, consultants and GPs.
Ensuring they are dealt with promptly, courteously and efficiently, paying particular attention to the principles of customer care to provide a service of the highest possible standard.
This includes all appropriate and required administration to be undertaken in advance of any customer’s arrival.
You will be responsible for providing an effective and professional Outpatient Booking service to all.
This service will be provided in person and via telephone and electronic communication methods.
Key Responsibilities
- Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
- Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.
- Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.
- Accurately maintain patient records, insurance details and appointment information using hospital systems.
- Process payments and account queries in line with hospital policies and procedures.
- Handle patient queries and concerns sensitively, resolving issues promptly and professionally.
- Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.
- Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.
- Ensure compliance with confidentiality, data protection and hospital operational procedures.
Key Skills / Qualifications
- Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies
- Understand and incorporate the organisational values into daily working practice:
- Compassionate
- Exceptional
- Ethical
- Evolving
- Attend mandatory training as identified by the Hospital
- Develop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning
- Work as part of a team and collaborate with colleagues
- Ensure good communication links are established with all other departments within the hospital
- Maintain a high level of security awareness
Benefits
At New Victoria Hospital, we want to reward our staff for the amazing job that they do.
As part of the team, you will have access to a range of benefits for your work and home life.
We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.
- Annual leave entitlement of 25 days + bank holidays increasing with length of service
- In-house training for all staff
- Company pension scheme
- Life assurance
- Employee Referral Scheme
- Access to subsidised staff restaurant
- Interest free travel loan
- Private healthcare (T&Cs Apply)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme
- Part of a Globally Trusted Healthcare Group
When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand.
Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care.
Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve.
Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.
We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
- If you require information regarding this role in an alternative format, please email:
- careers@bupa. com
- Time Type:
Part time Job Area:
Administration Locations:
New Victoria Hospital
Patient Services Advisor employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Bupa Occupational Health, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Bupa Occupational Health
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Bupa Occupational Health.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Bupa Occupational Health.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Bupa Occupational Health can really resonate with interviewers and show your commitment to the field.
