At a Glance
- Tasks: Coordinate patient care and administrative tasks in a dynamic orthopaedic clinic.
- Company: Join Bupa, a leading health insurer focused on making health happen.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in healthcare administration and excellent communication skills required.
The predicted salary is between 29000 - 35000 £ per year.
Job Description
- Orthopaedic Clinic Coordinator
- Cromwell Hospital, London SW5 0TU
- Permanent
- £29,000 to £35,000 + Excellent Benefits
Full time 37.5 hours per week (Shifts patterns – Monday to Friday between 8am and 8pm with occasional Saturdays)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you’ll have an opportunity to do work that matters.
Making a difference to the lives of our customers each day.
Under the general guidance of the Primary Care Manager, you’ll be responsible for all activities in the clinic.
You will be there to provide a link between Hospital, Patients, Consultant and other users.
You’ll be coordinating patient registration, preparation of outpatient accounts, receipting payment for hospital services, book follow up appointments and booking further tests including diagnostic requests.
You’ll help us make health happen by
- Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner at all times , acting in a way that actively contributes to the promotion and improvement of the Cromwell Hospital brand and in line with the Cromwell Hospital’s ABC Standards.
- Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
- Provide efficient and effective administrative support in running of the clinic or in facilitating tests, or procedures.
- Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
- Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed.
- Deal with all Reception queries and complaints in a courteous and timely manner
- Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
- Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently.
- Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system.
- Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float.
Ensure transactions are correctly recorded and receipted.
Allocate cash to carriers or patients in accordance with billing agreements as required.
- Raise cash or credit card refunds and obtain authorisation as required
- Make follow-up bookings for patient after the appointment.
- Assist patient with booking further tests or consultations.
Key Skills / Qualifications needed for this role
- Experience within Healthcare administration/coordinator
- Experience working within orthopaedics is desirable
- Patient facing experience
- Excellent communication skills and strong interpersonal skills
- Excellent organisational skills
- Good attention to detail
- Enthusiastic
- Able to build good relationships
- IT literate
- Can work well under pressure
- Excellent team player
Benefits
Our benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
- Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Support with travel costs via a season ticket loan or cycle2work
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer.
This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time Job Area:
Administration Locations:
Cromwell Hospital London
Orthopaedic Clinic Coordinator in London employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Orthopaedic Clinic Coordinator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bupa Occupational Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bupa Occupational Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bupa Occupational Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Orthopaedic Clinic Coordinator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bupa Occupational Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bupa Occupational Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bupa Occupational Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bupa Occupational Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bupa Occupational Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bupa Occupational Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
