At a Glance
- Tasks: Provide vital support to clients through telephone counselling and mental health assessments.
- Company: Join Bupa, a leading health insurer focused on making a difference.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for career development.
- Why this job: Make a real impact on people's lives while advancing your clinical career.
- Qualifications: BACP Registered or equivalent with counselling experience required.
Permanent: Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working days each week.
Working hours - Between 7am - midnight on a rota basis with a mix of early, mid and late shifts.
Salary - £29,350 based on a full time equivalent.
An opportunity to really make a difference to people’s lives, while continuing in your own clinical career development. You’ll deliver the Employee Assistance Programme (EAP) service to Bupa clients in need of support with their mental health and wellbeing, through solution focussed approaches and techniques. Every day is different, and each call is unique in supporting large and small companies with their employees’ mental health and wellbeing ranging from supporting those living with physical and mental health needs through to helping to achieve working life resilience and assistance with legal and financial worries.
This role is a wonderful opportunity to really make a difference to people’s lives. You’ll deliver the EAP (Employee Assistance Programme) service to Bupa clients in accordance with Bupa policies and procedures and also own your own case load of clients within EAP, from EAP clients to Oncology clients.
You’ll help us make health happen by:
- Answering EAP inbound calls in a busy contact centre environment and providing immediate therapeutic support to callers.
- Conducting 20 minute assessments, approx. 6 per half day.
- Assessing client’s well-being needs using structured mental health assessments to make evidence-based therapy recommendations.
- Providing one-off counselling advice and support (not contracted counselling).
- Triaging and assessing callers to the EAP helpline to signpost for further support on a wide range of issues.
- Assessing and managing risk to clients and others as required.
- Owning your own case load of clients.
- Diary management.
- Booking clients into internal diaries of your own or others within the team.
- Administration work, in the event of DNA's, late cancellations or gaps in sessions.
- Working in adherence to professional standards and compliance with regulatory framework.
You will also be expected to cover weekend shifts as part of the 6 weekly rota – currently 1 weekend in 4/6.
Key Skills / Qualifications needed for this role:
- Recognised Counselling diploma qualification (Level 4) or higher.
- BACP/UKCP Registration is essential; working towards accreditation is preferred.
- Rich and varied experience of Counselling different sectors of and clients in society – experience with complex cases.
- Preferably previous experience working on a similar in-bound telephone counselling service.
- Flexible attitude to work the shifts required.
- Strong IT skills – experienced using MS Teams, Skype and MS Office packages.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Benefits:
- 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life assurance.
- Support with travel costs via a season ticket loan or cycle2work.
- Performance-based bonus.
- Monthly supervision paid for.
- Up to 100% of accreditation application paid for.
- Blended office and home working options available.
- Full induction and training provided.
- Support with your CPD.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
- Opportunities for career development around Bupa.
- Option to join dental insurance scheme at a discounted rate.
- Access to our Digital GP platform on your mobile.
- Emotional wellbeing support.
- Access to family mental health line.
- Financial wellbeing channels.
- Support for carers.
Time Type: Full time
Job Area: Clinical Services
Locations: Home Based North c/o Bupa Place
EAP Telephone Counsellor employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land EAP Telephone Counsellor
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Bupa Occupational Health. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Bupa Occupational Health.
We think you need these skills to ace EAP Telephone Counsellor
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Bupa Occupational Health:Take some time to research Bupa Occupational Health and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Bupa Occupational Health
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Bupa Occupational Health's values and approach.
