At a Glance
- Tasks: Support customers with expert guidance and compassionate care in oncology.
- Company: Bupa, a health insurer focused on making a positive impact.
- Benefits: 25 days holiday, health insurance, enhanced pension, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Registered Nurse with oncology experience and strong communication skills.
The predicted salary is between 37575 - 45925 £ per year.
Bupa Place, Salford Quays / Angel Court, London – hybrid with 2 days in the office
Permanent
Full time - 37.5 hours per week
From £37,800 DOE
We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.
We make health happen:
At Bupa, we’re here to help people live longer, healthier, happier lives – and to make a better world. That’s what drives everything we do. As a Clinical Case Manager, you’ll be at the heart of this mission, supporting our customers with expert guidance and compassionate care.
You’ll be part of a team that’s proud to put people first. Whether it’s helping someone understand their treatment options or making sure they’re on the right care pathway, you’ll be making a real difference every day. And because we don’t have shareholders, we reinvest everything back into our people, services, and innovation – so we can keep improving health outcomes for everyone.
How you’ll help us make health happen:
- Support customers and healthcare providers with treatment authorisations, eligibility queries and benefit explanations.
- Assess requests against policy terms and ensure customers are directed to the most appropriate treatment pathway.
- Manage clinically complex cases and provide support to colleagues across the business.
- Maintain accurate clinical records and ensure all activity complies with data protection and regulatory requirements.
- Identify potential concerns, incidents or risks and escalate appropriately.
- Help improve customer outcomes by identifying suitable treatment options and pathways.
- Work collaboratively with colleagues to share knowledge and deliver excellent customer service.
Key Skills / Qualifications needed for this role:
- Registration with a relevant professional body (e.g. NMC) as a Registered General Nurse is essential.
- An oncology background is also essential.
- Previous clinical case management experience is desirable.
- The ability to work independently within your scope of practice, using sound judgement and empathy.
- Strong communication skills – you’ll be comfortable handling sensitive conversations with compassion and clarity.
- Confidence using multiple systems and tools at once – you’ll be talking and typing at the same time.
- A calm, resilient approach – especially when supporting vulnerable or anxious customers.
- A problem-solving mindset – you’ll think analytically to find the best outcomes for our customers.
- Previous contact centre experience is desirable, but not essential.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type: Full time
Job Area: Clinical Services
Locations: Angel Court, London, Bupa Place
Clinical Case Manager (Oncology Team) - Clinical Services employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Case Manager (Oncology Team) - Clinical Services
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bupa Occupational Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bupa Occupational Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bupa Occupational Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Case Manager (Oncology Team) - Clinical Services
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bupa Occupational Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bupa Occupational Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bupa Occupational Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bupa Occupational Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bupa Occupational Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bupa Occupational Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
