At a Glance
- Tasks: Develop strategic capacity planning models and collaborate with global teams to influence key decisions.
- Company: Join Bupa Global, a leader in international health insurance with a dynamic work culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Be part of a global team with excellent career advancement opportunities.
- Why this job: Make a real impact on health operations while working with senior leaders and innovative strategies.
- Qualifications: Experience in workforce management and strong analytical skills are essential.
The predicted salary is between 41600 - 41600 £ per year.
Job Description
- Operation Capacity Planner
- Permanent
- Brighton
- Full time – 35 hours
- Hybrid with 1 day in office
- Starting salary from £41,600
We make health happen
Responsible for developing strategic and tactical capacity planning
assumptions and models that influence operational, financial and
transformation decision making across Bupa Global operations.
The role will operate with significant autonomy in the production of forecasts,
modelling assumptions and business recommendations, escalating where
material risks, service impacts or financial implications are identified.
The holder will collaborate extensively with senior operational leaders,
Finance Business Partners, Transformation, Global Planning and Operational
MI teams to ensure resource requirements are understood, modelled
accurately and communicated effectively.
The role will influence decisions relating to budget allocation, recruitment
planning, business cases, organisational design and operational readiness
across multiple global locations and channels
- How you’ll help us make health happen
- Develop and maintain global capacity planning models across all Global & Regional operation.
- Build long-term workforce and demand forecasts using historical trends, seasonality, strategic growth assumptions and operational drivers.
- Produce relevant modelling, assumptions and analysis in supporting Head of Operations Strategy for the three-year strategic planning and roadmap.
- Translate customer demand and workload forecasts into accurate resource requirements across all operational teams to feed into the Planning team who will deliver scheduling to key teams.
- Partner and build strong collaboration with Operational Leaders, Planning, Finance and Transformation teams to support annual budgeting, reforecasting and investment planning activity.
- Support business transformation initiatives by modelling workforce impacts, productivity assumptions, benefits realisation and return on investment outcomes.
- Produce scenario modelling to assess impacts of business change, customer growth, regulatory requirements, operational strategy and commercial opportunities.
- Provide strategic insight and recommendations to senior stakeholders to support decision making and business planning.
- Work closely with the Global Planning Manager to ensure strategic forecasts align with short and medium-term operational resource plans.
- Monitor actual performance against forecast assumptions and identify opportunities, risks and emerging trends with the support of the Planning & MI Teams.
- Support operational leaders with understanding forecast impacts relating to recruitment, attrition, shrinkage, utilisation and productivity
- Provide clear and concise reporting packs, presentations and executive summaries for senior leadership forums.
- Ensure consistency, governance and integrity across all planning methodologies, assumptions and modelling standards.
- Drive continuous improvement in forecasting accuracy, planning capability and workforce analytics.
- Maintain long-term planning models, demand drivers, forecasting trackers and supporting documentation for audit trail.
Key Skills/Qualifications needed for this role
- Significant experience within workforce management, operational planning or capacity planning in a complex multi-channel contact centre environment.
- Proven experience building long-term capacity models and strategic workforce forecasts.
- Strong commercial and financial acumen with experience supporting budgeting and business case development.
- Demonstrated ability to influence and present insight credibly to senior stakeholders.
- Experience supporting transformation programmes and modelling operational change impacts.
- Strong analytical and problem-solving capabilities with attention to detail and accuracy.
- Advanced capability in Excel, data analysis and presentation of complex information.
- Experience working within global or multi-site operations preferred.
- Knowledge of customer contact operations, productivity metrics, shrinkage methodologies and workforce optimisation principles.
- Experience using Power BI, SQL or data visualisation tools advantageous.
- Academic/
- Professional qualifications
- Degree level qualification or equivalent professional experience in Business, Finance, Mathematics, Data Analytics preferred.
- Advanced analytical and modelling capability with strong expertise in Microsoft Excel and workforce planning methodologies.
- Experience with Workforce Management and forecasting platforms desirable, such as NICE IEX, Verint, Genesys, Power BI or equivalent technologies.
- Why Bupa
Bupa Global is the international health insurance division of Bupa.
We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full time Job Area:
Delivery and Operations Locations:
Victory House, Brighton
Operation Capacity Planner in Brighton employer: Bupa Occupational Health
Bupa is an exceptional employer, offering a supportive and inclusive work environment at Hatfield Peverel Lodge Care Home. With a strong focus on employee wellbeing, we provide comprehensive benefits including flexible working options, access to healthcare support, and opportunities for personal growth. Join our passionate Kitchen Team and be part of a community that values your contributions while making a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Capacity Planner in Brighton
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operation Capacity Planner at Bupa Occupational Health!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Bupa Occupational Health or be willing to refer you for that Operation Capacity Planner position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Bupa Occupational Health who’s on the lookout for their next Operation Capacity Planner star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operation Capacity Planner role at Bupa Occupational Health!
We think you need these skills to ace Operation Capacity Planner in Brighton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Bupa Occupational Health. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Bupa Occupational Health
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Bupa Occupational Health. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
