Senior Salesforce Product Owner - Sec in Salford

Job Description: Senior Salesforce Product Owner Location: Bupa Place, Salford Quays 2 days per week in the office 12 months fixed term contract Salary: £67,200 - £77,000 dependant on experience and location Full time: 37.5 Hours per week 10% Management Scheme Bonus We consider all types of flexibility, including locations, hours and working patterns.

This role will lead, develop and coach a team of Salesforce System Administrators and Salesforce System Consultants. They will drive a strong performance culture, focusing on ethical behaviour, clear accountability, good conduct and treating customers fairly in order to contribute to the delivery of UK Insurance and UK Health Services annual P&L targets.

How you’ll help us make health happen:

• Define and lead the inlife development, implementation, maintenance, and administration of the Salesforce Sales Cloud CRM system within UKI’s B2B and Health Services directorate
• Lead the department in the formulation of CRM Salesforce strategies and programmes/campaigns and ensure that they stay aligned with the business’ overall objective
• Work with the Distribution teams to ensure each Sales tool is deployed in the most effective way to ensure a good balance between must have regional requirements vs “central” systematisation/formalisation
• Lead the development of a business readiness plan including training, deployment, adoption, and usage of the CRM once rolled out
• Develop/champion a CRM culture across the organisation and manage the change accordingly via all regions through change management programmes
• Develop, manage, and review the annual Salesforce CRM and other sales tools budgets. Ensure forecasts are made and that all technology programmes fall within the allocated budget and timelines
• Actively drive automation / improvements to liberate resources to improve efficiency and enable reinvestment in further capability

Key Skills needed for this role:

• Hands‑on experience working with Salesforce CRM is essential, with the following specific Salesforce product knowledge considered a distinct advantage: Sales Cloud CRM Administrator – designed for those who have experience with Salesforce and continuously look for ways to help companies get additional features and capabilities
• Platform App Builder – for those skilled in designing, building, and implementing custom applications
• Experience of working within structured Project delivery frameworks, notably the Agile methodology and IT Change Management concepts
• Clear understanding of the UK Healthcare & Private Medical Insurance sector
• Strong track record of successfully influencing a wide range of stakeholders at all levels
• Excellent analytical skills – be able to identify, create and interpret fit for purpose data with a high level of accuracy
• Experience of leading and working successfully in a large complex, matrix organisation. The role holder will operate across a wide organisation and UK geography and across multiple functions.

Benefits

Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell Bupa medical insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Call Centre

Locations: Bupa Place

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.