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- Tasks: Be the friendly face of our care home, welcoming visitors and managing enquiries.
- Company: Join Bupa, a caring health provider focused on making a difference.
- Benefits: Enjoy flexible hours, wellness programmes, and perks like free meals and gym discounts.
- Why this job: Make a real impact in residents' lives while gaining valuable experience.
- Qualifications: Customer service skills and a caring attitude are essential.
- Other info: Great opportunities for personal growth in a supportive environment.
Overview
Requisition Title: Administration
Job Number: ARG00F9
Organisation: Argyles Care Home
Address: Pound Street, Newbury RG14 6AE
CQC rating: Good
Salary: £12.25 – £13.25 per hour / depending on experience
Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson\’s care. This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents can socialise in the main lounge or relax in the quiet lounge as they choose, while the spacious gardens and patio can be enjoyed in warmer weather. Most bedrooms have en-suite facilities and can be personalised to suit individual tastes. Much culinary expertise has gone into making meals balanced and appealing, meeting personal diet needs and favourites. Hot and cold drinks are always available and homemade cake is another popular addition. Themed monthly events are part of the varied activities calendar, which includes visits from local performers, pampering sessions and excursions.
We make health happen
Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
Responsibilities
- Acting as the first point of contact for all visitors to the home
- Taking responsibility for managing new enquiries
- Providing advice and support both face to face and over the phone
- Conducting show-arounds within the care home
- Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
- Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Qualifications / Skills
- Experience as a Receptionist with excellent customer service
- Friendly manner both face to face and over the phone
- Approachable and organised with the ability to build strong relationships with residents, families and internal teams
- Dedicated and efficient with the ability to handle a varied workload
- Caring attitude that underpins everything to make a real difference to people’s lives
Benefits
- Viva wellbeing programme covering mental, physical, financial, social and environmental wellbeing
- Flexible working options and family-friendly benefits
- My Healthcare: 24/7 support, advice and treatment for health-related issues
- Annual allowance to redeem against a menu of healthcare products
- Wagestream: early access to earned wages
- 28 days holiday
- Sick pay scheme on top of statutory sick pay
- Long service rewards (ecards, extra holidays, money)
- Free meal on every shift
- Interest-free annual travel loan for public transport season tickets
- Pension plans (various schemes)
- Parental leave options for adoption, birth parents and co-parents
- Menopause Plan for tailored health support
- Discounts at gyms and fitness facilities across the UK
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”; we champion diversity and value the communities and customers we serve. Bupa is a Level 2 Disability Confident Employer and offers reasonable adjustments to disabled applicants who meet the minimum criteria for the role.
Please note: This role is not at or above RQF Level 3 and is not included under the UK\’s Points Based Immigration System for sponsorship by an employer.
Unposting Date
Unposting Date: Ongoing
Care Home Postcode RG14 6AE
Job
Administration
#J-18808-Ljbffr
Weekend Receptionist employer: Bupa Global
Contact Detail:
Bupa Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Argyles Care Home. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for receptionists and think about how you can highlight your customer service skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in a care home setting. Make sure you look professional and approachable. A friendly smile goes a long way in making visitors feel welcome.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows you're keen and gives us a chance to see your enthusiasm right from the start. Plus, it’s super easy!
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your friendly and caring nature. Remember, this role is all about making connections with residents and visitors.
Tailor Your Experience: Make sure to highlight any relevant experience you have as a receptionist or in customer service. We’re looking for someone who can manage enquiries and support our team, so connect your past roles to what we do at Argyles Care Home.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bupa!
How to prepare for a job interview at Bupa Global
✨Know the Care Home Inside Out
Before your interview, take some time to research Argyles Care Home. Familiarise yourself with their services, values, and the environment they provide for residents. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Weekend Receptionist, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about how you handled difficult situations or went above and beyond for someone.
✨Demonstrate Your Caring Attitude
Argyles values a caring attitude, so be ready to discuss why you want to work in a care home setting. Share personal stories or experiences that highlight your compassion and dedication to making a difference in people's lives.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask the interviewer about the team, the role, and the care home’s culture. This shows you're engaged and serious about the position, plus it helps you determine if it's the right fit for you.
