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- Tasks: Be the friendly face of our care home, managing enquiries and supporting residents.
- Company: Join Bupa, a leading health insurer dedicated to making health happen for everyone.
- Benefits: Enjoy flexible working, free healthcare access, 28 days holiday, and more perks!
- Why this job: Make a real difference in people's lives while working in a supportive and caring environment.
- Qualifications: Previous receptionist experience with excellent customer service skills is essential.
- Other info: We champion diversity and encourage applications from all backgrounds.
Job Description – Receptionist (LYN00GE)
Requisition Title
Job Number:
Job Number:
LYN00GE
Lynton Hall
Surrey KT3 5EE
Lynton Hall Care Home, 2 Lynton Road, New Malden, Surrey, KT3 5EE
CQC rating: Good
Salary £12.60 – £13.60 per hour depending on experience
Permanent contract – 30 hours per week
Shift patterns are:
Thursday – 9-5
Friday – 9-5
Sunday – 9-3
We make health happen
Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You’ll help us make health happen by:
Acting as the first point of contact for all visitors to the home
- Taking responsibility for managing new enquiries
Providing advice and support both face to face and over the phone
- Conducting show-arounds within the care home
Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing
Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Key Skills / Qualifications needed for this role:
You’ve worked as a Receptionist before with experience in providing excellent customer service, you\’ll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do – to make a real difference to people’s lives.
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- My Healthcare – Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
- Wagestream – Have early access to up to 40% of your earned wages within minutes
- 28 days holiday
- We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
- Long service – For every milestone at Bupa we will reward you with ecards, extra holidays and money!
- Free meal on every shift
- Interest-free annual travel loan to enable the purchase of public transport annual season tickets
- We offer a range of Bupa pension plans – find out more on our career site
- Parental leave – We have schemes for adoption, birth parents and co parents -find out more on our career site
- Menopause Plan – Specifically designed to empower women to seek advice, choose their treatment and take control of their health
- Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We ’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
** Please note, this role is not at or above RQF Level 3 and is not included under the UK\’s Points Based Immigration System for sponsorship by an employer.
Unposting Date
Unposting Date
Ongoing
Care Home Postcode KT3 5EE
Job:
Job:
Administration
#J-18808-Ljbffr
Receptionist employer: Bupa Global
Contact Detail:
Bupa Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in a care home setting. Understanding the unique environment and the importance of customer service in healthcare will help you stand out during interviews.
✨Tip Number 2
Highlight your interpersonal skills when networking. Building relationships with current employees or professionals in the healthcare sector can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios, such as dealing with difficult visitors or managing multiple enquiries at once.
✨Tip Number 4
Show your passion for helping others. During your interactions, whether in person or over the phone, convey your genuine interest in providing support and care to residents and their families.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a receptionist. Focus on customer service skills, organisational abilities, and any previous roles that involved managing enquiries or clerical duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly manner and caring attitude. Mention specific examples of how you've built strong relationships with clients or colleagues in past roles.
Highlight Key Skills: In your application, emphasise key skills mentioned in the job description, such as excellent communication, approachability, and the ability to handle a varied workload. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bupa Global
✨Show Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Make sure to highlight your previous customer service experience and provide examples of how you've handled inquiries or resolved issues in a friendly and efficient manner.
✨Demonstrate Your Organisational Skills
The role requires managing various tasks simultaneously. Be prepared to discuss how you stay organised, manage your time effectively, and prioritise tasks, especially when dealing with a varied workload.
✨Prepare for Common Questions
Anticipate questions related to your experience as a receptionist, such as how you would handle difficult situations or manage multiple enquiries at once. Practising your responses can help you feel more confident during the interview.
✨Express Your Caring Attitude
Bupa values a caring attitude, so be sure to convey your passion for helping others. Share any relevant experiences that demonstrate your commitment to making a positive difference in people's lives, especially in a care home setting.
