Lead Receptionist

Exciting Opportunity! Join Our Team at Bupa Dental Care Enniskillen

Position: Lead Receptionist (Full-Time Fixed Term 12 Months)
Location: Enniskillen, Northern Ireland
Working Hours:

• Monday: 8:30 AM – 5:30 PM
• Tuesday: 8:30 AM – 5:30 PM
• Wednesday: 8:30 AM – 5:30 PM
• Thursday: 8:30 AM – 5:30 PM
• Friday: 8:30 AM – 5:30 PM

Nicola McWilliams is thrilled to announce an exciting opportunity for a motivated and experienced Lead Receptionist to join our friendly team at Bupa Dental Care Enniskillen!

What You\’ll Love About This Role:

• Conveniently located in the heart of Enniskillen, with beautiful surroundings, shops, and cafes nearby.
• Accessible by public transport and offering on-site parking for your convenience.
• A dynamic and supportive workplace with opportunities to grow your skills.

Essential Requirements:
We are looking for a highly skilled receptionist who is ready to take on the lead role. To succeed in this position, you must have:

• Advanced receptionist skills, including handling complex scheduling, patient management, and multitasking.
• A strong ability to lead and mentor others in reception duties.
• Excellent communication and organisational skills to deliver outstanding service to our patients.

Lead Receptionist Role and Responsibilities:

• Oversee reception and staff rotas.
• Meeting and greeting patients, providing a great first impression and patient journey.
• Booking and amending appointments, answering the phone, updating patient records.
• Co-ordinating the care packages for our patients that have been provided by our clinicians.
• Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims.
• Excellent customer service skills face to face, telephone and via email.
• Supporting the Practice Manager and clinical team with the smooth running of the practice.
• Handling payments.
• Accessing sensitive information whilst maintaining patient confidentiality.

Your Skills and Experience:

• Confident leading a team.
• Ability to be positive and professional in a fast-paced environment.
• Previous administration or receptionist experience, preferably within a healthcare setting.
• Strong communication skills face to face, via telephone and email.
• Proficient with Microsoft Word and Outlook with overall strong organisation skills.
• Previous experience with promoting company products and services.
• Preferred Dentally experience.

Your Salary and Benefits:

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:

• Competitive pay rates and the opportunity to increase this through training and development.
• Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues.
• My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK.
• Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP).
• Discounted dental insurance which can be extended to immediate family members.
• Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
• Wagestream – Access your income before payday, if and when you need it.
• Access to career pathways and support throughout your working life with Bupa Dental Care.

So why wait? Apply now to be part of a brilliant team.

Bupa Dental Care is an equal opportunities employer.

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