At a Glance
- Tasks: Lead a busy reception team and ensure every patient feels welcomed and cared for.
- Company: Join Bupa Dental Care, a supportive and diverse workplace in London.
- Benefits: Enjoy competitive pay, healthcare support, and career progression opportunities.
- Other info: Be part of a team that values diversity and personal growth.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- Lead Dental Receptionist - Bupa Dental Care- London Bank
- 77 Cornhill, London. EC3V 3QQ
- Mon-Fri- 9am-6pm
We are looking for an outstanding Lead Dental Receptionist to oversee the day-to-day running of our busy reception team within a large, multi-disciplinary dental practice.
What You’ll Be Doing
As a Lead Receptionist, you’ll play a key role in making every patient experience a positive one:
- Oversee reception and staff rotas
- Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
- Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
- Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
- Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
- Problem-solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
- Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment.
Assisting with admin and helping the Practice Manager keep everything running smoothly.
What We’re Looking For
You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:
- Confident leading a team
- Previous experience in a customer-focused role.
- Strong communication skills, both face-to-face and over the phone.
- Confidence using IT systems to manage bookings and records.
- A proactive, flexible approach - ready to help where needed to support the team.
- Professionalism, empathy, and a genuine passion for delivering excellent service.
- Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.
Benefits Of Working With Us
At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:
- Competitive pay - with opportunities to increase through training and development.
- Healthcare & wellbeing support - including quick access to remote GP, physiotherapy, and mental health services through My Healthcare, plus an annual allowance of around £350 to spend on Bupa products.
You’ll also have access to our Employee Assistance Programme (EAP), Family Mental Health Line, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
- Financial & lifestyle benefits - from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK.
You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
- Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
- Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!
Why join us?
At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day.
We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.
If you’re organised, approachable, and love helping people, this could be the perfect role for you.
To find out more about working with us, find us on Linked In, Facebook and Instagram.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.
We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
- Bupa Dental Care is an equal opportunities employer
- #J-18808-Ljbffr
Lead Receptionist in London employer: Bupa Dental Care UK
Bupa Dental Care is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With flexible working arrangements and access to over 300 learning programmes, employees are empowered to grow their careers while enjoying a healthy work-life balance. Recognised as a Great Place to Work, Bupa fosters a collaborative environment where diverse teams thrive, making it an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bupa Dental Care UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bupa Dental Care UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bupa Dental Care UK:Your cover letter is your chance to shine! Tell us why you want to work at Bupa Dental Care UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bupa Dental Care UK!
How to prepare for a job interview at Bupa Dental Care UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
