At a Glance
- Tasks: Provide top-notch technical support and resolve hardware/software issues for customers.
- Company: Join a dynamic healthcare business with a supportive and friendly team.
- Benefits: Enjoy 25 days holiday, discounts, gym memberships, and mental health support.
- Other info: Flexible hybrid working and opportunities for career growth in an inclusive environment.
- Why this job: Make a real difference in people's lives while developing your IT skills.
- Qualifications: Knowledge of Active Directory, Office 365, and hardware troubleshooting required.
The predicted salary is between 30000 - 42000 £ per year.
6 month FTC Full-time, Permanent Based in North Bristol/Hybrid working - 1-2 days a week in the office, 1 week in every 6 on-call.
The Role
As an IT Service Desk Engineer, you will provide comprehensive technical support to customers, resolving hardware and software issues logged via our in-house ticketing system, ServiceNow.
Responsibilities
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software ServiceNow.
- Become familiar with helpdesk policies and services.
- Become familiar with every team within the IT department and collaborate well to solve more complex problems.
- Be willing to work on other duties as assigned by the IT Service Manager and IT Service Desk Team Lead.
- Provide technical support via remote access, answering support queries and tickets onsite or via phone or email.
- Maintain the gold standard of customer service for all support queries and always adhere to all service management principles.
- Take ownership of user problems and be proactive when dealing with user issues.
- Respond to enquiries from customers and help them resolve any hardware or software problems that are within our supported scope.
- Support users in the use of computer equipment by providing necessary training and advice.
- Allocate more complex service issues to our escalations team.
- Arrange for external technical support where problems cannot be resolved in house.
- Carry out on-call duties for P1 incidents – This is on a rota system and is for 1 week at a time. Between the hours of 18:00PM to 20:00PM Mon-Fri and all-day Saturday.
Skills/Experience
- Working knowledge of Active Directory
- Working knowledge of Office 365
- Working knowledge of hardware troubleshooting (PC peripherals and imaging of PCs)
- Light networking knowledge
- Good understanding of VoIP phone systems (Horizon)
Benefits
The benefits here are industry-leading, and we will be able to tell you more about them in the process. But here’s a snapshot: 25 days holiday, plus the option to buy more. Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance. Access to remote GP and nurse services, physiotherapy, and mental health support. Early access to your earned wages through Wagestream.
If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you.
We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.
IT Service Desk Engineer in Bristol employer: Bupa Dental Care UK
Bupa is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With industry-leading benefits such as 25 days of holiday, comprehensive healthcare plans, and opportunities for professional development, employees in North Bristol can thrive both personally and professionally while contributing to a mission of enhancing the health and happiness of communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bupa Dental Care UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bupa Dental Care UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bupa Dental Care UK!
✨Direct Apply to Bupa Dental Care UK
Let's not forget to apply directly through the Bupa Dental Care UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bupa Dental Care UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bupa Dental Care UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bupa Dental Care UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
