At a Glance
- Tasks: Provide top-notch technical support and resolve hardware/software issues for customers.
- Company: Join a dynamic healthcare business with a supportive and friendly team.
- Benefits: Enjoy 25 days holiday, discounts, gym memberships, and mental health support.
- Other info: Flexible hybrid working and opportunities for career growth in an inclusive environment.
- Why this job: Make a real difference in people's lives while developing your IT skills.
- Qualifications: Knowledge of Active Directory, Office 365, and hardware troubleshooting required.
The predicted salary is between 30000 - 42000 £ per year.
6 month FTC Full-time, Permanent Based in North Bristol/Hybrid working - 1-2 days a week in the office, 1 week in every 6 on-call.
The Role
As an IT Service Desk Engineer, you will provide comprehensive technical support to customers, resolving hardware and software issues logged via our in-house ticketing system, ServiceNow.
Responsibilities
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software ServiceNow.
- Become familiar with helpdesk policies and services.
- Become familiar with every team within the IT department and collaborate well to solve more complex problems.
- Be willing to work on other duties as assigned by the IT Service Manager and IT Service Desk Team Lead.
- Provide technical support via remote access, answering support queries and tickets onsite or via phone or email.
- Maintain the gold standard of customer service for all support queries and always adhere to all service management principles.
- Take ownership of user problems and be proactive when dealing with user issues.
- Respond to enquiries from customers and help them resolve any hardware or software problems that are within our supported scope.
- Support users in the use of computer equipment by providing necessary training and advice.
- Allocate more complex service issues to our escalations team.
- Arrange for external technical support where problems cannot be resolved in house.
- Carry out on-call duties for P1 incidents – This is on a rota system and is for 1 week at a time. Between the hours of 18:00PM to 20:00PM Mon-Fri and all-day Saturday.
Skills/Experience
- Working knowledge of Active Directory
- Working knowledge of Office 365
- Working knowledge of hardware troubleshooting (PC peripherals and imaging of PCs)
- Light networking knowledge
- Good understanding of VoIP phone systems (Horizon)
Benefits
The benefits here are industry-leading, and we will be able to tell you more about them in the process. But here’s a snapshot: 25 days holiday, plus the option to buy more. Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance. Access to remote GP and nurse services, physiotherapy, and mental health support. Early access to your earned wages through Wagestream.
If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you.
We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.
IT Service Desk Engineer in Bristol employer: Bupa Dental Care UK
Bupa is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With industry-leading benefits such as 25 days of holiday, comprehensive healthcare plans, and opportunities for professional development, employees in North Bristol can thrive both personally and professionally while contributing to a mission of enhancing the health and happiness of communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would handle specific scenarios, especially those involving customer service and technical troubleshooting. We want you to shine!
✨Tip Number 3
Network with current employees on LinkedIn or at industry events. They can provide insights into the company and might even refer you internally. Referrals can give you a leg up in the hiring process!
✨Tip Number 4
Apply through our website for the best chance of landing an interview. It shows you're serious about the role and gives us a direct line to your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Service Desk Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight relevant experience with Active Directory, Office 365, and any hardware troubleshooting you've done. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch support, don’t forget to showcase your customer service experience. Share examples of how you've resolved issues and maintained a positive attitude under pressure. We love a proactive problem-solver!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible and avoid jargon unless it's relevant. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits. We can’t wait to hear from you!
How to prepare for a job interview at Bupa Dental Care UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and hardware troubleshooting. Be ready to discuss specific scenarios where you've resolved issues using these tools, as this will show your practical experience.
✨Familiarise Yourself with ServiceNow
Since you'll be logging tickets in ServiceNow, it’s a good idea to get familiar with its interface and functionalities. If possible, try to find a demo version or online resources to practice logging and tracking tickets.
✨Customer Service is Key
Prepare examples that highlight your commitment to customer service. Think about times when you went above and beyond to help a user, as this role requires maintaining a gold standard of service.
✨Be Ready for On-Call Scenarios
Understand the responsibilities that come with being on-call, especially during P1 incidents. Be prepared to discuss how you would handle high-pressure situations and ensure you can communicate effectively under stress.
