At a Glance
- Tasks: Lead a remote team of physiotherapists to enhance customer service and operational performance.
- Company: Bupa, a health insurer focused on making health happen.
- Benefits: Competitive salary, 25 days holiday, health insurance, and wellness support.
- Other info: Flexible remote work with opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while working in a supportive and inclusive environment.
- Qualifications: Strong leadership skills and experience in customer service or health industry.
The predicted salary is between 36050 - 36050 £ per year.
Job Description
- Service Team Manager - Remote MSK services
- Remote/hybrid - Office attendance min once a month (Bupa Place, Salford Quays, M50 3SP)
- Permanent. Full time, 37.5 hours per week
The service we provide operates between 8am to 8pm Monday to Sunday, essential requirements would be to work one late shift per week plus one weekend every ten weeks.
We make health happen.
At Bupa we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
You'll find an inclusive environment where you'll be welcomed, can be yourself, and where everyone is driven by the same purpose - Helping people live longer, healthier, happier lives and making a better world.
You'll help us make health happen by
As a Remote Service Team Manager, you will be responsible for managing a team of physiotherapists who work remotely to support our customers.
You will support the Operations Manager to drive and improve operational performance across the service lines and ensure customers receive the highest standards of customer service and satisfaction.
The role of Service Team Manager will take accountability for quality improvements and people management whilst driving a culture of continuous improvement.
- Manage the performance of all employees within your team by ensuring that appropriate objectives are set, and training and career development plans are in place.
- Driving and managing operational efficiencies across the service through effective utilisation and efficient scheduling of resources.
- Continually striving for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
- Using insights from the Net Promoter System to continually drive improvements to the customer experience across Remote Services.
- Supporting the collection of the right management information and interpretation of the data using the expertise of the clinical team around you
- Taking ownership on capacity management and coming up with innovative solutions to maximise capacity and seek opportunities for increased revenue into the service.
- Ensuring a culture of compliance is fostered and achieves 100% regulatory compliance (or similar) levels.
- Participating in the general day to day management of the team including recruitment, development and training, and team coaching
Key Skills / Qualifications needed for this role
- Excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers.
- Strong experience of leading teams and people management including evidence of the ability to engage and motivate people is essential
- Previous experience in a customer service environment and understanding of drivers of customer service excellence.
- Experience of the health and care and / or wellbeing industry
- Good track record of driving business performance and delivering business results
- Strong organisation and time management skills.
- IT proficiency including the use of Microsoft office systems
Benefits
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Enhanced pension and life insurance.
- Discounted access to online gym sessions.
- Bupa health insurance as a benefit in kind.
- Access to our Digital GP platform on you mobile.
- Emotional wellbeing support.
- Access to family mental health line.
- Financial wellbeing channels.
Why Bupa?
We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer.
This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time Job Area: Clinical Services Locations: Home Based North c/o Bupa Place, Kirkstall Forge
Remote Service Team Manager in Salford employer: BUPA Care Homes (CFCHomes)
BUPA Care Homes (CFCHomes) is an attractive employer due to its commitment to delivering high-quality healthcare services and fostering a supportive work environment. Employees enjoy competitive salaries, opportunities for career advancement, and a culture that prioritizes teamwork and patient care.
Contact Details:
BUPA Care Homes (CFCHomes) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Team Manager in Salford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like BUPA Care Homes (CFCHomes).
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at BUPA Care Homes (CFCHomes).
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like BUPA Care Homes (CFCHomes), don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Remote Service Team Manager in Salford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at BUPA Care Homes (CFCHomes).
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at BUPA Care Homes (CFCHomes).
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to BUPA Care Homes (CFCHomes). Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at BUPA Care Homes (CFCHomes). This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at BUPA Care Homes (CFCHomes)
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research BUPA Care Homes (CFCHomes)’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
