At a Glance
- Tasks: Provide a friendly and efficient reception service for patients and visitors.
- Company: Join New Victoria Hospital, part of the globally trusted Bupa healthcare group.
- Benefits: Enjoy 25 days annual leave, private healthcare, and employee discounts.
- Other info: Be part of a diverse team that values every individual.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong communication skills and a compassionate approach to customer service.
The predicted salary is between 27417 - 27417 £ per year.
- Patient Services Advisor
- New Victoria Hospital, Kingston upon Thames, KT2 7EG
- Permanent (37.5 hrs) Monday - Sunday (8am-8pm)
How you'll help us make health happen.
You will be responsible for providing an effective and professional Hospital and Outpatient Reception service to all patients, visitors, consultants, and GPs.
Ensuring they are dealt with promptly, courteously, and efficiently, paying particular attention to the principles of customer care to provide a service of the highest possible standard.
This includes all appropriate and required administration to be undertaken in advance of any customer's arrival.
You will be responsible for providing an effective and professional Outpatient Booking service to all.
This service will be provided in person and via telephone and electronic communication methods.
Key Responsibilities
- Deliver a professional, friendly and efficient reception service for patients, consultants and visitors.
- Manage appointments, registrations and enquiries via phone, email and face-to-face, ensuring an excellent customer experience.
- Support the smooth running of outpatient clinics by liaising with consultants, nursing teams and other hospital departments.
- Accurately maintain patient records, insurance details and appointment information using hospital systems.
- Process payments and account queries in line with hospital policies and procedures.
- Handle patient queries and concerns sensitively, resolving issues promptly and professionally.
- Maintain a welcoming reception and waiting area, ensuring information is readily available to patients and visitors.
- Build effective working relationships with colleagues, consultants and external stakeholders, always communicating clearly.
- Ensure compliance with confidentiality, data protection and hospital operational procedures.
Key Skills / Qualifications
- Adhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies
- Understand and incorporate the organisational values into daily working practice:
- Compassionate
- Exceptional
- Ethical
- Evolving
- Attend mandatory training as identified by the Hospital
- Develop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning
- Work as part of a team and collaborate with colleagues
- Ensure good communication links are established with all other departments within the hospital
- Maintain a high level of security awareness
Benefits
- Annual leave entitlement of 25 days + bank holidays increasing with length of service
- In-house training for all staff
- Company pension scheme
- Life assurance
- Employee Referral Scheme
- Access to subsidised staff restaurant
- Interest free travel loan
- Private healthcare (T&Cs Apply)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme
- Part of a Globally Trusted Healthcare Group
When you join New Victoria, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand.
Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care.
Our size gives us strength, while our purpose keeps us personal.
We champion diversity and want our people to reflect the communities we serve.
Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/ assessment to disabled applicants who best meet the minimum criteria for the role.
We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa. com
- Time Type: Full time Job Area: Locations: New Victoria Hospital
- #J-18808-Ljbffr
Patient Services Advisor employer: BUPA Care Homes (CFCHomes)
BUPA Care Homes (CFCHomes) is an attractive employer due to its commitment to delivering high-quality healthcare services and fostering a supportive work environment. Employees enjoy competitive salaries, opportunities for career advancement, and a culture that prioritizes teamwork and patient care.
Contact Details:
BUPA Care Homes (CFCHomes) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like BUPA Care Homes (CFCHomes).
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at BUPA Care Homes (CFCHomes).
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We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at BUPA Care Homes (CFCHomes).
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at BUPA Care Homes (CFCHomes).
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to BUPA Care Homes (CFCHomes). Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at BUPA Care Homes (CFCHomes). This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at BUPA Care Homes (CFCHomes)
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research BUPA Care Homes (CFCHomes)’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
