At a Glance
- Tasks: Be the friendly face of our care home, welcoming visitors and managing enquiries.
- Company: Join Bupa, a leading health insurer dedicated to making a difference.
- Benefits: Flexible hours, free meals, and discounts at gyms across the UK.
- Other info: Diverse workplace with opportunities for personal growth and development.
- Why this job: Make a real impact in people's lives while working in a supportive environment.
- Qualifications: Previous receptionist experience with excellent customer service skills.
The predicted salary is between 14.1 - 14.1 £ per hour.
Arbrook House Care Home, 36 Copsem Lane, Esher, Surrey KT10 9HE
CQC rating: Outstanding
Carehome.co.uk rating: 9.8 / 10
£13.10 - £14.10 per hour depending on experience
Zero Hours Contract
We make health happen. Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You’ll help us make health happen by:
- Acting as the first point of contact for all visitors to the home
- Taking responsibility for managing new enquiries
- Providing advice and support both face to face and over the phone
- Conducting show-arounds within the care home
- Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
- Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Key Skills / Qualifications needed for this role:
You’ve worked as a Receptionist before with experience in providing excellent customer service, you’ll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.
Benefits:
- Flexible working patterns to fit around you
- Comprehensive induction (fully paid)
- Free meal on every shift
- DBS Check and Uniform provided and paid for by Bupa
- Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Receptionist - Bank in Esher employer: BUPA Care Homes (CFCHomes)
BUPA Care Homes (CFCHomes) is an attractive employer due to its commitment to delivering high-quality healthcare services and fostering a supportive work environment. Employees enjoy competitive salaries, opportunities for career advancement, and a culture that prioritizes teamwork and patient care.
Contact Details:
BUPA Care Homes (CFCHomes) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Bank in Esher
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like BUPA Care Homes (CFCHomes).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like BUPA Care Homes (CFCHomes). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist - Bank in Esher
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to BUPA Care Homes (CFCHomes).
How to prepare for a job interview at BUPA Care Homes (CFCHomes)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in BUPA Care Homes (CFCHomes)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services BUPA Care Homes (CFCHomes) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
