At a Glance
- Tasks: Ensure smooth admin running of the Therapy Department and assist clinical staff.
- Company: Join Bupa, a health insurer focused on making health happen.
- Benefits: Competitive pay, flexible hours, and a global wellbeing programme.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 14.5 - 14.5 £ per hour.
Bank Therapy Patient Coordinator
Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU
Bank role
Working
Hours: Ad hoc including early and late shifts - some shifts could start at 7.30am, with some finishes at 7pm, so flexibility around working hours is required
We make health happen
As Bank Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non-clinical duties.
This will primarily involve welcoming clients and dealing professionally, courteously, and efficiently with direct, telephone and email enquiries.
The role also involves the maintenance of appropriate stock levels within department as well as ensuring accurate authorisations prior to appointments the taking of payments and reconciling finances and financial reports.
Duties & Responsibilities
- To ensure a warm and courteous welcome to all visitors to the department.
- Obtain all relevant information from clients in a polite, confidential and friendly manner.
- To employ effective communication in all interactions with patients, clients and colleagues.
- To ensure clients are aware of charges/UTA/DNA policies.
- To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.
- To send letters and other information as required.
- To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.
- To book interpreters as needed.
- To collect from and deliver post to the post room.
- To store and file all necessary documentation
- To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.
- To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.
- To enter charges daily and run departmental reports to check all charges were correctly entered.
- Additional Stockkeeping and other general duties
- Key Skills & Experience needed for this role
- Experience of handling money in a business setting.
- Relevant customer service experience.
- Excellent computer skills.
- Excellent time management and an ability to prioritise.
- Ability to work independently.
- Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.
- Awareness of diversity and an ability to respond to individual needs and preferences.
Benefits
Our benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing.
We support flexible working and have a range of family-friendly benefits.
Why Bupa
We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer.
This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
- Time Type: Part time Job Area: Administration Locations: Cromwell Hospital London
- #J-18808-Ljbffr
Bank Therapy Patient Coordinator employer: BUPA Care Homes (CFCHomes)
BUPA Care Homes (CFCHomes) is an attractive employer due to its commitment to delivering high-quality healthcare services and fostering a supportive work environment. Employees enjoy competitive salaries, opportunities for career advancement, and a culture that prioritizes teamwork and patient care.
Contact Details:
BUPA Care Homes (CFCHomes) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bank Therapy Patient Coordinator
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Bank Therapy Patient Coordinator
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at BUPA Care Homes (CFCHomes), make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at BUPA Care Homes (CFCHomes)
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at BUPA Care Homes (CFCHomes).
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at BUPA Care Homes (CFCHomes).
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at BUPA Care Homes (CFCHomes) can really resonate with interviewers and show your commitment to the field.
