At a Glance
- Tasks: Be the friendly face of Bupa, guiding customers through their medical assessments with care.
- Company: Join Bupa, a global leader in healthcare dedicated to making lives better.
- Benefits: Enjoy no late shifts, a supportive team, and career growth opportunities.
- Other info: Diverse team culture that values your unique background and experiences.
- Why this job: Make a real impact in healthcare while working in a warm, inclusive environment.
- Qualifications: Customer-focused attitude and excellent communication skills are key.
The predicted salary is between 18900 - 23100 £ per year.
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers.
The purpose of this role: Our Receptionist & Concierge team is the first point of contact for our customers in our Visa Medical Assessment Centres. They take care of administrative duties, whilst providing exceptional customer service, guiding our customers through the medical assessment process - ensuring our customers are supported through every step of their appointment with us!
We’re looking for a casual Receptionist to join our friendly and supportive Southport team! You describe yourself as being warm & bubbly, and are passionate about providing world-class customer service. Maybe you're looking to take a step out of office administration or contact centres - your work experience is not paramount; our team culture is second to none and we're passionate about putting our customers at the heart of it!
A true casual role - covering planned and unplanned leave, as well as additional shifts during the Peak and Christmas season. Shifts across a rotational roster, with typical centre hours from 8am-6pm Monday to Friday. During peak seasons, we open Saturdays from 8am to 4pm.
Responsibilities of the role:
- Greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach.
- Adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:
- Conducting an identity and security check and escalating any identified risks.
- Processing payments via EFTPOS.
- Confirming customer documentation is completed to requirements and processing forms.
- Confirming which examinations the customer is required to complete and explaining this to the customer.
- Entering required data and information into customer management systems and databases.
- Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process.
What you'll need to make it possible: Our receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:
- Demonstrated customer focus and a professional, service-orientated and helpful approach.
- Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment.
- Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely.
- Sound IT and computer skills.
- The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets.
Why Bupa: This isn’t your average receptionist position. This is your opportunity to join a warm and supportive team & centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in Southport.
Bupa's Benefits:
- No late night or overnight shifts or working public holidays.
- A small supportive team where your contribution is truly valued - our people love working at Bupa!
- Opportunity to build your career with a Global leader in healthcare.
- Significant Bupa product and services discounts.
- Permanents roles also attract performance incentives.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. Apply now! Interviews will begin as applications are received.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
Southport Receptionist - Concierge, casual employer: Bupa Anz
Bupa Dental Seaford is an exceptional employer, offering a vibrant and supportive work culture where your contributions truly matter. With a focus on employee wellbeing and career growth, we provide ongoing training and exclusive benefits, ensuring that every team member feels valued and empowered to make a meaningful impact in the lives of our patients. Join us in shaping a new clinic and be part of a diverse team dedicated to delivering high-quality dental care in a state-of-the-art environment.
StudySmarter Expert Advice🤫
We think this is how you could land Southport Receptionist - Concierge, casual
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bupa Anz. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bupa Anz before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Southport Receptionist - Concierge, casual
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bupa Anz:Your cover letter is your chance to shine! Tell us why you want to work at Bupa Anz specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bupa Anz!
How to prepare for a job interview at Bupa Anz
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
