At a Glance
- Tasks: Manage customer accounts, build relationships, and identify sales opportunities.
- Company: Join a supportive team at a leading company focused on customer success.
- Benefits: Enjoy a competitive salary, benefits package, and career development opportunities.
- Other info: Full training provided in a friendly and diverse working environment.
- Why this job: Make a real impact by delivering excellent service and driving sales growth.
- Qualifications: Experience in customer service or sales, strong communication skills, and Excel proficiency.
The predicted salary is between 35550 - 43450 £ per year.
- Customer Success Executive
- Job Type: Full-Time, Permanent
About the Role
We are looking for a confident and motivated Customer Service Executive to join our growing team.
This is a varied role that combines customer service, account management, sales development, and data analysis.
You will be responsible for managing a portfolio of customer accounts, building strong relationships, identifying sales opportunities, and ensuring customers receive an excellent service at all times.
The successful candidate will be confident speaking with customers over the phone, commercially minded, and has strong Excel skills to analyse reports and identify opportunities for growth.
Key Responsibilities
- Manage a portfolio of customer accounts and build strong customer relationships.
- Process customer orders accurately and maintain up-to-date account records.
- Handle customer enquiries and resolve issues in a professional and timely manner.
- Make outbound sales calls to existing and lapsed customers to generate orders and increase customer spend.
- Identify opportunities to increase sales through product recommendations, promotions, and alternative products.
- Analyse customer reports and purchasing trends to identify opportunities for account growth.
- Manage stock shortages and keep customers informed of delivery updates.
- Work closely with internal departments including Sales, Purchasing, Operations, Stock Control, and Credit Control.
- Deliver excellent customer service while achieving sales and profitability targets.
About You
- Has previous experience in customer service, internal sales, account management, or a similar role.
- Is confident picking up the phone and engaging with customers.
- Has strong communication and relationship-building skills.
- Has a proactive approach to generating sales opportunities.
- Is highly organised with excellent attention to detail.
- Has strong Microsoft Excel skills and is comfortable analysing reports and data.
- Can identify trends, gaps, and opportunities within customer accounts.
- Is commercially aware and focused on delivering results.
- Works well both independently and as part of a team.
What We Offer
- Competitive salary
- Company benefits package
- Career development opportunities
- Full training and ongoing support
- A friendly and supportive working environment
- Equality & Diversity
Bunzl is committed to equality and diversity in employment and actively opposes all forms of unlawful discrimination.
We welcome applications from all sections of the community.
If you require any adjustments to support you during the recruitment process, please let us know.
#J-18808-Ljbffr
Customer Success Executive in Isleworth employer: Bunzl UK and Ireland
Bunzl Retail & Packaging Division is an exceptional employer that prioritises employee engagement and wellbeing, fostering a positive and high-performing culture. With a commitment to diversity and inclusion, the company offers ample opportunities for professional growth and development, making it an ideal place for HR professionals looking to make a meaningful impact while enjoying the flexibility of a home-based role with regular travel across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Isleworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bunzl UK and Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bunzl UK and Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Isleworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bunzl UK and Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Bunzl UK and Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bunzl UK and Ireland!
How to prepare for a job interview at Bunzl UK and Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
