At a Glance
- Tasks: Support sales and customer service targets while managing accounts and generating repeat business.
- Company: Join Bunzl Greenham, a leading UK supplier with a strong reputation for quality and service.
- Benefits: Enjoy 28 days holiday, sick pay, and opportunities for personal development.
- Other info: Inclusive workplace committed to equality and diversity.
- Why this job: Make a real impact in customer service and sales while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27804 - 27804 £ per year.
Location: Exeter
Working Hours: Monday to Friday, 37.5 hours per week
Salary: £27,804 per annum
About Bunzl Greenham
Bunzl Greenham is a leading UK supplier of safety, cleaning, hygiene and workplace essentials. Part of Bunzl plc, a global FTSE 100 company, we support organisations nationwide through a network of Service Centres and a strong reputation for reliability, quality and service excellence.
The Role
As a Customer Service Executive, you will support the achievement of branch sales, profit and customer service targets. You will manage customer accounts, generate repeat business and deliver a high standard of service, while identifying opportunities to grow sales and margins.
Key Responsibilities
- Sales and Account Development
- Make daily outbound calls in line with the call diary to generate repeat orders
- Maximise sales opportunities through product range extensions, own-brand products and special offers
- Grow and develop new and lapsed accounts within a defined customer portfolio
- Review reports and customer trends to identify opportunities to increase sales and margin
- Work closely with internal sales teams to achieve shared targets
- Customer Service
- Accurately set up customer accounts and process orders, completing all call logs and reports
- Handle customer queries, issues and requests promptly, professionally and courteously
- Manage out-of-stock items by liaising with purchasing and advising customers accordingly
- Maintain effective working relationships with operations, sales, stock control and credit control to ensure excellent service levels
Benefits
- 28 days holiday including bank holidays, increasing to 33 days after 5 years’ service
- Option to purchase up to 5 additional days’ holiday per year
- Company sick pay
- Bunzl Save As You Earn Sharesave Scheme
- Enhanced maternity and paternity pay
- Comprehensive learning and development opportunities
- Bunzl Personal Pension Plan
Equality and Diversity
Bunzl is committed to equality and diversity in employment and welcomes applications from all backgrounds. We oppose all forms of unlawful discrimination and are dedicated to creating an inclusive workplace. If you require support or adjustments to the application or interview process, please let us know.
Customer Service Executive in Exeter employer: Bunzl UK and Ireland
Bunzl Greenham is an exceptional employer located in Exeter, offering a supportive work culture that prioritises employee growth and development. With comprehensive benefits such as enhanced holiday allowances, a Sharesave Scheme, and a commitment to equality and diversity, Bunzl Greenham fosters an inclusive environment where employees can thrive while contributing to the success of a leading global company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bunzl UK and Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bunzl UK and Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bunzl UK and Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Bunzl UK and Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bunzl UK and Ireland!
How to prepare for a job interview at Bunzl UK and Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
