At a Glance
- Tasks: Support sales and customer service targets while managing accounts and generating repeat business.
- Company: Join Bunzl Greenham, a leading UK supplier with a strong reputation for quality and service.
- Benefits: Enjoy 28 days holiday, sick pay, and opportunities for personal development.
- Other info: Inclusive workplace committed to equality and diversity.
- Why this job: Make a real impact in customer service and sales while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27804 - 27804 £ per year.
Location: Exeter
Working Hours: Monday to Friday, 37.5 hours per week
Salary: £27,804 per annum
About Bunzl Greenham
Bunzl Greenham is a leading UK supplier of safety, cleaning, hygiene and workplace essentials. Part of Bunzl plc, a global FTSE 100 company, we support organisations nationwide through a network of Service Centres and a strong reputation for reliability, quality and service excellence.
The Role
As a Customer Service Executive, you will support the achievement of branch sales, profit and customer service targets. You will manage customer accounts, generate repeat business and deliver a high standard of service, while identifying opportunities to grow sales and margins.
Key Responsibilities
- Sales and Account Development
- Make daily outbound calls in line with the call diary to generate repeat orders
- Maximise sales opportunities through product range extensions, own-brand products and special offers
- Grow and develop new and lapsed accounts within a defined customer portfolio
- Review reports and customer trends to identify opportunities to increase sales and margin
- Work closely with internal sales teams to achieve shared targets
- Customer Service
- Accurately set up customer accounts and process orders, completing all call logs and reports
- Handle customer queries, issues and requests promptly, professionally and courteously
- Manage out-of-stock items by liaising with purchasing and advising customers accordingly
- Maintain effective working relationships with operations, sales, stock control and credit control to ensure excellent service levels
Benefits
- 28 days holiday including bank holidays, increasing to 33 days after 5 years’ service
- Option to purchase up to 5 additional days’ holiday per year
- Company sick pay
- Bunzl Save As You Earn Sharesave Scheme
- Enhanced maternity and paternity pay
- Comprehensive learning and development opportunities
- Bunzl Personal Pension Plan
Equality and Diversity
Bunzl is committed to equality and diversity in employment and welcomes applications from all backgrounds. We oppose all forms of unlawful discrimination and are dedicated to creating an inclusive workplace. If you require support or adjustments to the application or interview process, please let us know.
Customer Service Executive in Exeter employer: Bunzl UK and Ireland
Bunzl Retail & Packaging Division is an exceptional employer that prioritises employee engagement and wellbeing, fostering a positive and high-performing culture. With a commitment to diversity and inclusion, the company offers ample opportunities for professional growth and development, making it an ideal place for HR professionals looking to make a meaningful impact while enjoying the flexibility of a home-based role with regular travel across the UK.
