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For Companies At a Glance
- Tasks: Assist in achieving sales and customer service targets through calls and account management.
- Company: Join Bunzl Greenham, a leading UK safety and workplace supplier with a global presence.
- Benefits: Enjoy 28 days holiday, sick pay, sharesave scheme, and enhanced parental leave.
- Why this job: Be part of a supportive team focused on delivering excellent results and customer satisfaction.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Bunzl values diversity and supports applicants with disabilities or special needs.
The predicted salary is between 23400 - 28600 £ per year.
Location: Isleworth HQ
Working Schedule: Monday – Friday 37.5 hours
Salary: £26000 + Bonus
Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, we are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.
The Benefits
- 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
- Company sick pay
- Bunzl Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Bunzl Personal Pension Plan
Job Role
To assist in the achievement of branch sales, profit and customer service targets.
Sales
- Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin through range extensions, own brand etc.
- Grow and develop new and lapsed accounts within defined portfolio against targets working with other sales staff to achieve maximum potential
- Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
Customer service
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
- Manage out of stock items by communicating with purchasing and advising customer accordingly.
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
Customer Service Executive employer: "Bunzl UK and Ireland"
Contact Detail:
"Bunzl UK and Ireland" Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Bunzl Greenham's product range and services. Understanding the specifics of what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think about specific situations where you resolved issues or improved customer satisfaction, as these examples will showcase your skills effectively.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to demonstrate your ability to work collaboratively. Since the role involves liaising with various teams, think of examples that highlight your teamwork skills and how you’ve contributed to achieving common goals.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to handle customer queries and achieve sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Bunzl Greenham's mission. Mention how your skills align with their goals and how you can contribute to their success.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for maintaining effective relationships with customers and internal teams, as outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at "Bunzl UK and Ireland"
✨Know the Company
Before your interview, take some time to research Bunzl Greenham. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
As a Customer Service Executive, you'll need to handle various customer queries and issues. Prepare examples from your past experiences where you've successfully resolved customer problems or improved customer satisfaction.
✨Showcase Your Sales Skills
Since the role involves generating repeat orders and maximising sales, be ready to discuss your sales experience. Highlight any strategies you've used to grow accounts or increase sales margins in previous roles.
✨Emphasise Teamwork
Bunzl values teamwork, so be prepared to discuss how you've collaborated with others in past positions. Share specific examples of how you’ve worked effectively with different teams to achieve common goals.
