At a Glance
- Tasks: Assist in achieving sales and customer service targets while managing customer queries.
- Company: Join Bunzl Greenham, a leading safety and workplace supplier in the UK.
- Benefits: Enjoy 28 days holiday, company sick pay, and a personal pension plan.
- Other info: Great career growth opportunities in a supportive and diverse environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 28648 - 28648 £ per year.
Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, we are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide.
The Benefits
- 28 days holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
- Company sick pay
- Bunzl Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Bunzl Personal Pension Plan
Job Role
To assist in the achievement of branch sales, profit and customer service targets.
Sales
- Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin through range extensions, own brand etc.
- Grow and develop new and lapsed accounts within defined portfolio against targets working with other sales staff to achieve maximum potential
- Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
Customer Service
- Accurately set up customers and orders on system, completing call logs and reports
- Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow‑up is completed where required
- Manage out of stock items by communicating with purchasing and advising customer accordingly
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
Customer Service Executive in Cambridge employer: Bunzl UK and Ireland
Bunzl Greenham is an exceptional employer located in Cambridge, offering a supportive work culture that prioritises employee well-being and development. With competitive benefits such as 28 days of holiday, comprehensive learning opportunities, and a commitment to equality and diversity, employees are encouraged to thrive both personally and professionally within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Bunzl Greenham and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Service Executive and how you'd handle them. Role-playing with a friend can really help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bunzl family!
We think you need these skills to ace Customer Service Executive in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight relevant experience and skills that match the job description, like your ability to handle customer queries and manage relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at Bunzl Greenham. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your written communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bunzl UK and Ireland
✨Know Your Stuff
Before the interview, make sure you understand Bunzl Greenham's products and services. Familiarise yourself with their safety equipment and workplace essentials. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain effective communication and build relationships, as these are key for a Customer Service Executive.
✨Be Ready for Sales Scenarios
Since the role involves generating repeat orders and maximising sales, think of ways you could approach potential sales scenarios. Be prepared to discuss how you would identify opportunities for product switches or special offers during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
