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- Tasks: Lead and mentor a global support team while solving complex CDN challenges.
- Company: Join bunny.net, a pioneering global CDN company focused on a faster internet.
- Benefits: Enjoy flexible hours, remote work, and generous vacation plus wellness budgets.
- Why this job: Make a real impact by shaping customer support in a cutting-edge tech environment.
- Qualifications: 5 years of experience with deep CDN knowledge and strong problem-solving skills.
- Other info: Fully remote role with excellent career growth and a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
About Usbunny.net is a global CDN company focused on building a faster internet. We value rapid execution, ownership, and pushing ideas to the edge.
As a Principal Support Engineer, you’ll be the most senior technical authority in our global support team, guiding, mentoring, and solving the toughest challenges our customers face. You’ll combine deep CDN expertise with a passion for helping people deliver exceptional support that sets bunny.net apart. You’ll support the operations of one of the fastest global networks, with a 150 Tbps+ capacity and 119+ edge locations, and contribute to a team known for its dedication to customer satisfaction. This role works cross-functionally with Engineering, Product, Marketing, and Sales to ensure customer needs are met. While not handling general support tickets day to day, you’ll act as a technical escalation point for complex issues and a mentor to the wider support team. Every case is different and this role is ideal for someone who enjoys tackling tough, high-impact problems and wants to shape how we support customers at scale.
Working hours: 8 p.m. to 4 a.m. UTC+1, Tuesday through Saturday (fixed shift). Ideally, this would be daytime in your time zone, but we are flexible with night shifts if that works better for you.
What will you do?
- Act as the most senior technical authority within our global support team.
- Mentor and provide guidance to junior and mid-level support engineers.
- Develop and maintain technical documentation, troubleshooting guides, and knowledge bases for the support team and customers.
- Troubleshoot and resolve the most complex issues related to Bunny services, including network configuration, performance, and security.
- Collaborate cross-functionally to address challenges and ensure smooth service delivery.
- Implement solutions to improve support performance, reliability, and overall customer satisfaction.
- Stay current with CDN industry trends and recommend product improvements based on emerging technologies.
What will you add?
- Relevant experience: 5 years total, with at least 2 years in a CDN level III support role.
- Technical expertise: Linux server administration (network namespaces, process management, systemd, permissions), scripting (PHP, Bash, Python, JS), and debugging.
- CDN architectures and caching logic knowledge; familiar with curl, mtr, traceroute, dig, ping, GeoIP tools for CDN issues.
- Hosting: Nginx and similar environments; DNS resolution issues, SSL configurations, CORS, and cache troubleshooting.
- API fluency: REST APIs, authentication, Postman, httpie.
- Debugging: Playback issues, video startup failures, and stream delivery bottlenecks.
- Cross-functional collaboration with Product, Engineering, Sales, and Marketing to address client feedback, PoCs, and enterprise support.
- Problem solving: Error log debugging, server analysis, and escalation pipelines.
- Mentorship and training/documentation to improve team performance.
- Development of internal tools for support diagnostics (e.g., Grafana dashboards).
- Strong written and verbal communication skills; customer-focused with fluent or near-native English.
What will make us extra happy?
- Edge computing experience: Docker, libSQL, and edge function environments (Deno).
- WAF knowledge: Experience with Web Application Firewalls and security troubleshooting.
- Storage knowledge: Understanding of storage technologies and CDN integrations (object storage, file systems, performance optimization).
- WordPress experience: SEO awareness and WordPress integrations.
Location
All roles at bunny.net are fully remote. Work from wherever you hop best.
What’s in it for you?
- bunny.net offers meaningful benefits and supports a healthy work-life balance.
- 100% flexible working hours. Work from anywhere on your schedule.
- Medical, dental, and vision insurance worldwide.
- 25 days of paid vacation (plus local public holidays).
- Parental leave and flexible scheduling.
- Home office budget of €500 per year.
- Paid sick leave and mental health resources via BetterHelp.com.
- Wellness budget of €480 per year.
- Educational budget of €500 per year for books, courses, and seminars.
Principal (CDN) Support Engineer in City of London employer: bunny.net
Contact Detail:
bunny.net Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal (CDN) Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the CDN industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This is a great way to demonstrate your problem-solving abilities and passion for the field.
✨Tip Number 3
Prepare for those tricky interviews! Brush up on common CDN-related questions and be ready to discuss your past experiences. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Principal (CDN) Support Engineer in City of London
Some tips for your application 🫡
Show Off Your Expertise: When you're writing your application, make sure to highlight your technical skills and experience in CDN support. We want to see how your background aligns with the role, so don’t hold back on showcasing your knowledge of Linux, scripting, and troubleshooting!
Be Personable: Remember, we’re looking for someone who can connect with our customers and team. Use a friendly tone in your application to show us that you’re not just a tech whiz but also someone who can communicate effectively and mentor others.
Tailor Your Application: Make sure to customise your application for this specific role. Reference the job description and align your experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at bunny.net
✨Know Your CDN Inside Out
Make sure you brush up on your CDN knowledge before the interview. Understand the architecture, caching logic, and common troubleshooting tools like curl and mtr. Being able to discuss these topics confidently will show that you're not just familiar with the technology but are also passionate about it.
✨Showcase Your Mentorship Skills
As a Principal Support Engineer, mentoring is key. Prepare examples of how you've guided junior engineers in the past. Think about specific challenges they faced and how your support made a difference. This will demonstrate your leadership abilities and commitment to team growth.
✨Prepare for Cross-Functional Collaboration
Since this role involves working with various teams, be ready to discuss your experience collaborating with Product, Engineering, and Sales. Have examples ready that highlight how you’ve effectively communicated technical issues and solutions across different departments.
✨Stay Current with Industry Trends
Research the latest trends in CDN technology and edge computing. Be prepared to share your thoughts on emerging technologies and how they could benefit the company. This shows that you're proactive and genuinely interested in contributing to the company's success.