At a Glance
- Tasks: Provide friendly service and help customers with their D.I.Y. projects.
- Company: Join Bunnings, a leading retailer in home improvement and lifestyle products.
- Benefits: Enjoy team discounts, free memberships, and fun perks like festive gifts.
- Other info: Flexible hours available until January 2027, perfect for students!
- Why this job: Be part of a supportive team and make a real difference in the community.
- Qualifications: Passion for customer service and eagerness to learn.
The predicted salary is between 35.09 - 35.09 £ per hour.
Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role:
Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.
We are looking for seasonal casual team members to join us on fixed term contracts to join us through to end of January 2027 - a great chance to jump in and be part of the action! As the weather warms up and our stores get busier, you’ll play a key role in helping customers bring their D.I.Y. projects to life while being part of a fun, fast-paced team. From first hello to final solution, our team is there every step of the way.
We provide an adult pay rate for 18 years of age and above at $35.09 per hour for this role.
What's involved:
- Provide our customers with the best experience across the store
- Manage stock efficiently while keeping the workspace clean and tidy
- Serve customers with a smile at our checkout registers
- Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it
Who we're looking for:
We're looking for team members who are passionate about helping others and eager to learn and give it a go. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!
You'll need:
- A genuine passion for customer experience with energy and enthusiasm
- To be able to approach, connect and confidently interact with customers
- An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store.
- To act with integrity, be safe and do your best
- The availability to work flexible hours (including late nights, early mornings and weekends) from now to 31 January 2027
When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:
- Submit an application and complete an online chat interview (20 minutes)
- If successful, next step includes an online video interview (15 minutes)
- If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)
You’ll be part of a workplace where you’ll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.
We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.com.au.
Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Us:
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
Customer Service Team Member - Seasonal Casual employer: Bunnings Group
At Bunnings, we pride ourselves on being an excellent employer, offering a vibrant work culture that values diversity and inclusivity. Our team members enjoy a range of benefits including discounts across various brands, access to exclusive perks, and opportunities for career growth, all while working in a supportive environment in Penrith. Join us this season and be part of a fun, fast-paced team dedicated to helping customers bring their D.I.Y. dreams to life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Member - Seasonal Casual
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Bunnings Group.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Bunnings Group.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Bunnings Group.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Bunnings Group!
We think you need these skills to ace Customer Service Team Member - Seasonal Casual
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Bunnings Group, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Bunnings Group!
How to prepare for a job interview at Bunnings Group
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Bunnings Group that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Bunnings Group during this peak time and how you can be an asset to their team.
