At a Glance
- Tasks: Provide friendly customer service and assist with stock management in a fun team environment.
- Company: Join Bunnings, a leading retailer in home improvement and lifestyle products.
- Benefits: Enjoy team discounts, free memberships, and over 100 exclusive benefits.
- Why this job: Make a positive impact in your community while developing your career.
- Qualifications: Passion for customer experience and eagerness to learn about products.
- Other info: Flexible hours available; perfect for students looking to gain experience.
**Join us and experience Bunnings from the other side of the counter!****What’s in it for you** **when you’re part of our team:*** Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few* Free standard OnePass membership* Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave* 12 weeks paid parental leave, regardless of gender* Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities* We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build**About the role:**Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it\’s finding the right product or sharing expert tips, our team is here to help every step of the way. We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role.**What\’s involved:*** Provide our customers with the best experience across the store* Manage stock efficiently while keeping the workspace clean and tidy* Serve customers with a smile at our checkout registers* Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it**Who we\’re looking for:****Full time, part time and casual roles are presently available**We\’re looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!**You\’ll need:*** A genuine passion for customer experience with energy and enthusiasm* To be able to approach, connect and confidently interact with customers* An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store* To act with integrity, be safe and do your best* The availability to work flexible hours (including late nights, early mornings and weekends)**When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:*** Submit an application and complete an online chat interview *(20 minutes)** If successful, next step includes an online video interview *(15 minutes)** If you’re a match, we’ll invite you to an onsite meet and greet with our leaders *(20 minutes)***You’ll be part of a workplace where you’ll feel like you belong.**We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know – we’re here to help. If you’ve got the experience, skills, and drive to grow – but don’t quite nail every part of the job description – we still want to hear from you. For support, contact us at jobs@bunnings.com.au.Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We\’re proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that\’s backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.*Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.*#LI-DNIAt Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background. #J-18808-Ljbffr
Customer Service Team Member employer: Bunnings Group
Contact Detail:
Bunnings Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member
✨Tip Number 1
Get to know Bunnings! Before your interview, pop into your local store and chat with team members. This will give you a feel for the culture and help you connect with the role during your interview.
✨Tip Number 2
Practice makes perfect! Prepare for the online video interview by rehearsing common customer service scenarios. Think about how you'd handle different situations and show off your passion for helping others.
✨Tip Number 3
Be yourself! Bunnings values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and what makes you excited about joining the team.
✨Tip Number 4
Follow up! After your interviews, send a quick thank-you note to express your appreciation for the opportunity. It shows you're keen and helps you stand out from the crowd.
We think you need these skills to ace Customer Service Team Member
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and making their experience memorable.
Be Yourself: Don’t be afraid to show your personality in your application. We’re looking for genuine team members who can connect with customers, so let us know what makes you unique!
Highlight Your Flexibility: Since this role requires flexibility with hours, make sure to mention your availability clearly. We appreciate candidates who can work a range of shifts, so don’t hold back on sharing your schedule!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success. It’s super easy, and we can’t wait to hear from you!
How to prepare for a job interview at Bunnings Group
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with Bunnings' products and services. This will not only help you answer questions confidently but also show your genuine interest in the role. A little research goes a long way!
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone. This will demonstrate that you have the right attitude for a customer service team member.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability. Highlight your willingness to work mornings, evenings, and weekends. This shows that you're committed to providing the best experience for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.