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- Tasks: Engage with customers, manage stock, and maintain a tidy store environment.
- Company: Bunnings is a leading retailer in home improvement across Australia and New Zealand.
- Benefits: Enjoy team discounts, exclusive perks, and 12 weeks paid parental leave.
- Why this job: Join a fun, supportive team and build your career while making a difference.
- Qualifications: Passion for customer service and a willingness to learn are essential.
- Other info: Flexible hours and a commitment to inclusivity make this a great opportunity.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Team Member page is loaded
Customer Service Team Member
Apply locations Shirley Warehouse time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 29, 2025 (3 days left to apply) job requisition id R051943
Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
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Team discount at Bunnings and other Wesfarmers brands including Kmart
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Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
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12 weeks paid parental leave, regardless of gender
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Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
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We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role:
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality.
For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.
What’s involved:
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Provide our customers with the best experience across the store
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Be responsible for stock management, whilst ensuring a clean and tidy work environment
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Serve customers via our checkout registers
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Work as part of a supportive and inclusive team who make a difference to the community and have fun along the way
Who we’re looking for:
We’re looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build – you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you!
You’ll need:
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A genuine passion for customer experience
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To be able to approach, connect and confidently interact with customers
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An eagerness to learn about products and services
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To act with integrity, be safe and do your best
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The availability to work flexible hours (including late nights, early mornings and weekends)
When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:
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Submit an application and complete an online chat interview (20 minutes)
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If successful, next step includes an online video interview (15 minutes)
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If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)
You’ll be part of a workplace where you’ll feel like you belong.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. If you have the experience, skills and a passion to grow but don\’t necessarily nail every single point in the job description, please still apply. Contact us at jobs@bunnings.co.nz and a member of the team will be in touch.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We\’re a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you\’ll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
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Customer Service Team Member employer: Bunnings Group
Contact Detail:
Bunnings Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member
✨Tip Number 1
Visit your local Bunnings store before applying. This will give you a feel for the environment and help you understand the customer service expectations. Plus, it shows your genuine interest in the role!
✨Tip Number 2
Familiarise yourself with Bunnings' products and services. Being knowledgeable about what they offer will not only boost your confidence during interviews but also demonstrate your eagerness to learn and help customers.
✨Tip Number 3
Prepare for the online chat interview by practising common customer service scenarios. Think about how you would handle different customer interactions, as this will showcase your problem-solving skills and passion for customer experience.
✨Tip Number 4
Be ready to discuss your availability during the onsite meet and greet. Flexibility is key for this role, so highlight your willingness to work various shifts, including weekends and evenings, to show you're a great fit for the team.
We think you need these skills to ace Customer Service Team Member
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description. Understand what Bunnings is looking for in a Customer Service Team Member and think about how your skills and experiences align with these requirements.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Use specific examples that demonstrate your passion for helping others and your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Bunnings and how you can contribute to their team culture and customer experience.
Prepare for Online Interviews: Since the application process includes an online chat interview, practice common interview questions related to customer service. Be ready to discuss your approach to customer interactions and how you handle challenges.
How to prepare for a job interview at Bunnings Group
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with what Bunnings values in their team members.
✨Familiarise Yourself with the Products
Before the interview, take some time to learn about the types of products Bunnings offers. Being knowledgeable about their range will not only impress your interviewers but also show that you're eager to contribute to the team.
✨Demonstrate Team Spirit
Bunnings emphasises teamwork, so be prepared to discuss how you've successfully worked in a team environment before. Highlight any collaborative projects or experiences that showcase your ability to support and uplift your colleagues.
✨Be Ready for Flexibility Questions
Since the role requires availability for flexible hours, be ready to discuss your schedule and how you can accommodate the needs of the business. Showing that you're adaptable will make you a more attractive candidate.
