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- Tasks: Lead a dynamic team to deliver top-notch IT support and enhance service performance.
- Company: Join a forward-thinking Managed Service Provider focused on cyber security and business continuity.
- Benefits: Enjoy competitive salary, remote work flexibility, and professional development opportunities.
- Why this job: Shape the future of IT solutions while mentoring a talented technical team.
- Qualifications: 4+ years in IT services with strong leadership and communication skills.
- Other info: Be part of a collaborative culture that values innovation and growth.
The predicted salary is between 36000 - 60000 £ per year.
We are a dynamic and growing Managed Service Provider (MSP) serving small to mid-sized businesses with reliable, secure, and forward-thinking IT solutions. With a strong focus on cyber security and business continuity, we leverage industry-leading platforms like Microsoft, Google, Kaseya and Datto to deliver exceptional service and peace of mind to our clients.
The Service Centre Team Lead oversees Bunker’s Service Centre, ensuring efficient client communication and service delivery. This role involves managing a team of Technical Analysts, driving operational excellence, and implementing strategies to enhance support performance.
Key Responsibilities- Develop and execute the technical roadmap aligned with business growth and security goals both internally and externally.
- Lead, mentor, and develop the technical team to ensure best-in-class service.
- Stay current on industry trends and emerging threats to guide service evolution.
- Assist with day-to-day technical operations including help desk, infrastructure, and systems administration.
- Ensure SLA compliance, effective use of RMM/PSA tools, and consistent service quality.
- Standardise internal documentation, deployment processes, and security protocols.
- RMM/PSA & Documentation
- Autotask
- IT Glue
- Backup & Disaster Recovery
- Business Continuity & DR planning & testing
- Cybersecurity Stack
- Endpoint protection (e.g., Kaseya Endpoint Security, integrated AV)
- Inforcer (Microsoft Secure Score as a Service)
- Patch management and vulnerability scanning
- Email filtering and phishing protection
- Security awareness training
- PenTest, Vonahi, Vulscan, Compliance as a Service
- Networking & Infrastructure
- 4+ years of experience in IT services or MSPs, including senior or leadership roles.
- Strong understanding of managed services, cloud technologies, and cyber security.
- Experience with Kaseya tools and Datto products.
- Ability to manage projects and lead technical discussions with clients.
- Excellent communication and documentation skills.
- Relevant certifications (e.g., Microsoft, Azure, Datto Certified Advanced Technician).
- Familiarity with compliance frameworks - Cyber Essentials, ISO.
- Competitive salary and bonus opportunities
- Remote/hybrid work - flexibility
- Professional development and certification reimbursement
- Collaborative and innovative company culture
- The chance to shape the future of our growing MSP
Service Desk Support Team Lead in Stamford employer: Bunker Technical Solutions
Contact Detail:
Bunker Technical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Support Team Lead in Stamford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and MSP world. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT services. This is a great way to demonstrate your expertise and passion for the field, especially in areas like cyber security and cloud technologies.
✨Tip Number 3
Prepare for interviews by researching the company and its tech stack. Familiarise yourself with tools like Kaseya and Datto, and be ready to discuss how you can lead a team to deliver exceptional service. Tailor your answers to reflect their values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s make it happen together!
We think you need these skills to ace Service Desk Support Team Lead in Stamford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Support Team Lead role. Highlight your leadership experience and familiarity with the technologies mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT services and how your background aligns with our focus on cyber security and business continuity. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since this role involves managing a team and communicating with clients, make sure your application demonstrates your excellent communication skills. Use clear and concise language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Bunker Technical Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the key technologies mentioned in the job description, like Kaseya and Datto. Be ready to discuss how you've used these tools in past roles and how they can enhance service delivery.
✨Showcase Your Leadership Skills
As a Service Desk Support Team Lead, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to driving operational excellence and improving performance.
✨Stay Current on Industry Trends
Familiarise yourself with the latest trends in cyber security and managed services. Being able to discuss emerging threats and how they impact service evolution will show that you're proactive and knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you've had to manage client communications or resolve technical issues, and be ready to explain your thought process and outcomes.
