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- Tasks: Coordinate client communications and support service delivery in a fast-paced environment.
- Company: Dynamic Managed Service Provider focused on innovative IT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the vital link between clients and tech teams, ensuring exceptional experiences.
- Qualifications: Strong communication skills and experience in client service or coordination roles.
- Other info: Join a collaborative team with exciting projects and career advancement opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We are a dynamic and growing Managed Service Provider (MSP) serving small to mid-sized businesses with reliable, secure, and forward-thinking IT solutions. With a strong focus on cybersecurity and business continuity, we leverage industry-leading platforms like Microsoft, Google, Kaseya and Datto to deliver exceptional service and peace of mind to our clients.
The Client Success & Operations Coordinator plays a pivotal role in bridging the gap between our technical teams and our clients. This role ensures smooth communication, exceptional client experience, and efficient internal operations. You will act as a central point of coordination across client communications, service delivery support, administration, and executive assistance. This is an ideal role for someone highly organised, proactive, and people-focused, who thrives in a fast-paced MSP environment.
KEY RESPONSIBILITIES- Client Success & Communication
- Act as a primary point of contact for client communications via phone and email.
- Log, prioritise, and manage client requests within defined timeframes (SLA awareness).
- Schedule callbacks and ensure timely follow-ups.
- Proactively check in with clients to ensure satisfaction and identify support needs.
- Maintain accurate communication records within PSA systems.
- Support the technical team by ensuring clear, structured client updates.
- Operations & Service Coordination
- Coordinate schedules for client interactions and service activities.
- Support service delivery by ensuring tasks are tracked, assigned, and completed.
- Assist in improving internal processes for communication and service efficiency.
- Help maintain consistency in workflows, documentation, and client touchpoints.
- Executive & Administrative Support
- Provide administrative support to leadership (calendar management, scheduling, coordination).
- Prepare reports, summaries, and internal documentation.
- Assist in managing internal priorities and tracking key operational tasks.
- Handle general administrative duties to support business operations.
- Event & Project Coordination
- Collaborate with the team to plan and execute company and client events.
- Coordinate logistics, vendors, and communications for events.
- Support internal initiatives and projects across departments.
- Marketing & Client Engagement Support
- Assist external marketing partners with content coordination for social media.
- Help gather client insights, case studies, and success stories.
- Support campaigns aimed at improving client engagement and retention.
- Logistics & Procurement Support
- Coordinate booking, tracking, and delivery of shipments.
- Maintain records of orders and deliveries.
- Liaise with suppliers and vendors as needed.
- Exceptional communication and interpersonal skills.
- Highly organised with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive and client-focused mindset.
- Strong administrative and coordination skills.
- Comfortable working with systems (ticketing/PSA tools preferred).
- Team player with the ability to collaborate across technical and non-technical teams.
- Required: Experience in an administrative, client service, or coordination role; Strong communication and organisational skills; Experience handling client communications (phone/email).
- Preferred: Experience working in an MSP or IT services environment; Familiarity with ticketing or PSA systems; Exposure to event coordination or marketing support; Experience supporting senior leadership or executives.
Locations
Client Success & Operations Coordinator in Lincolnshire, Stamford employer: Bunker Technical Solutions
Contact Detail:
Bunker Technical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Operations Coordinator in Lincolnshire, Stamford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your client-focused mindset and organisational skills. Show them you’re the perfect fit for their dynamic team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Success & Operations Coordinator in Lincolnshire, Stamford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success & Operations Coordinator role. Highlight your relevant experience in client communications and administrative support, showing us how you can bridge the gap between our technical teams and clients.
Show Off Your Organisational Skills: We love a highly organised candidate! Use your application to demonstrate your attention to detail and ability to manage multiple priorities. Share examples of how you've successfully coordinated schedules or improved internal processes in past roles.
Communicate Clearly: Since this role is all about communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your exceptional communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Bunker Technical Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the Managed Service Provider and its services. Understand their focus on cybersecurity and business continuity, and be ready to discuss how you can contribute to their mission of delivering exceptional service.
✨Showcase Your Communication Skills
As a Client Success & Operations Coordinator, communication is key. Prepare examples from your past experiences where you effectively managed client communications or resolved issues. This will demonstrate your ability to bridge the gap between technical teams and clients.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple priorities in a fast-paced environment. Share specific strategies you use to stay organised and ensure timely follow-ups with clients, as this role requires a proactive approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to coordinate schedules, handle client requests, or improve internal processes. Be ready to explain your thought process and the outcomes of your actions.