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- Tasks: Coordinate client communications and support service delivery in a fast-paced IT environment.
- Company: Dynamic Managed Service Provider focused on cybersecurity and innovative IT solutions.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team culture.
- Why this job: Be the bridge between clients and tech teams, making a real impact on client success.
- Qualifications: Strong communication skills and experience in client service or coordination roles.
- Other info: Exciting opportunities for growth and collaboration across departments.
The predicted salary is between 30000 - 40000 £ per year.
We are a dynamic and growing Managed Service Provider (MSP) serving small to mid-sized businesses with reliable, secure, and forward-thinking IT solutions. With a strong focus on cybersecurity and business continuity, we leverage industry-leading platforms like Microsoft, Google, Kaseya and Datto to deliver exceptional service and peace of mind to our clients.
The Client Success & Operations Coordinator plays a pivotal role in bridging the gap between our technical teams and our clients. This role ensures smooth communication, exceptional client experience, and efficient internal operations. You will act as a central point of coordination across client communications, service delivery support, administration, and executive assistance. This is an ideal role for someone highly organised, proactive, and people-focused, who thrives in a fast-paced MSP environment.
KEY RESPONSIBILITIES- Client Success & Communication
- Act as a primary point of contact for client communications via phone and email
- Log, prioritise, and manage client requests within defined timeframes (SLA awareness)
- Schedule callbacks and ensure timely follow-ups
- Proactively check in with clients to ensure satisfaction and identify support needs
- Maintain accurate communication records within PSA systems
- Support the technical team by ensuring clear, structured client updates
- Operations & Service Coordination
- Coordinate schedules for client interactions and service activities
- Support service delivery by ensuring tasks are tracked, assigned, and completed
- Assist in improving internal processes for communication and service efficiency
- Help maintain consistency in workflows, documentation, and client touchpoints
- Executive & Administrative Support
- Provide administrative support to leadership (calendar management, scheduling, coordination)
- Prepare reports, summaries, and internal documentation
- Assist in managing internal priorities and tracking key operational tasks
- Handle general administrative duties to support business operations
- Event & Project Coordination
- Collaborate with the team to plan and execute company and client events
- Coordinate logistics, vendors, and communications for events
- Support internal initiatives and projects across departments
- Marketing & Client Engagement Support
- Assist external marketing partners with content coordination for social media
- Help gather client insights, case studies, and success stories
- Support campaigns aimed at improving client engagement and retention
- Logistics & Procurement Support
- Coordinate booking, tracking, and delivery of shipments
- Maintain records of orders and deliveries
- Liaise with suppliers and vendors as needed
- Exceptional communication and interpersonal skills
- Highly organised with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proactive and client-focused mindset
- Strong administrative and coordination skills
- Comfortable working with systems (ticketing/PSA tools preferred)
- Team player with the ability to collaborate across technical and non-technical teams
- Required: Experience in an administrative, client service, or coordination role
- Strong communication and organisational skills
- Experience handling client communications (phone/email)
- Preferred: Experience working in an MSP or IT services environment
- Familiarity with ticketing or PSA systems
- Exposure to event coordination or marketing support
- Experience supporting senior leadership or executives
Client Success & Operations Coordinator in Lincoln employer: Bunker Technical Solutions
Contact Detail:
Bunker Technical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Operations Coordinator in Lincoln
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to client success and operations. Think about how you can demonstrate your organisational skills and proactive mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Client Success & Operations Coordinator in Lincoln
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We love candidates who can juggle priorities like a pro, so share examples of how you've kept things running smoothly in past roles.
Communicate Clearly: Since this role is all about client communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Proactivity: We’re looking for someone who takes initiative, so be sure to mention times when you’ve gone above and beyond to support clients or improve processes. Show us that you’re not just reactive but proactive in your approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bunker Technical Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the Managed Service Provider thoroughly. Understand their services, especially around cybersecurity and business continuity. This will help you speak confidently about how you can contribute to their mission of delivering exceptional service.
✨Showcase Your Communication Skills
As a Client Success & Operations Coordinator, communication is key. Prepare examples from your past experiences where you effectively managed client communications or resolved issues. Highlight your ability to maintain clear records and follow up promptly, as this aligns with the role's responsibilities.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities in a fast-paced environment. Share specific strategies or tools you use to stay organised, such as ticketing systems or project management software. This will show that you’re proactive and detail-oriented, which are crucial traits for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and client engagement strategies. Think of scenarios where you had to coordinate between teams or handle client requests under tight deadlines. Practising these responses will help you feel more confident during the interview.