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For Companies At a Glance
- Tasks: Coordinate client communications and support operations in a fast-paced IT environment.
- Company: Dynamic Managed Service Provider focused on cybersecurity and innovative IT solutions.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team culture.
- Why this job: Be the bridge between clients and tech teams, making a real impact on client success.
- Qualifications: Strong communication skills and experience in client service or coordination roles.
- Other info: Exciting opportunities for growth and collaboration across departments.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US
We are a dynamic and growing Managed Service Provider (MSP) serving small to mid-sized businesses with reliable, secure, and forward-thinking IT solutions. With a strong focus on cybersecurity and business continuity, we leverage industry-leading platforms like Microsoft, Google, Kaseya and Datto to deliver exceptional service and peace of mind to our clients.
SUMMARY
The Client Success & Operations Coordinator plays a pivotal role in bridging the gap between our technical teams and our clients. This role ensures smooth communication, exceptional client experience, and efficient internal operations. You will act as a central point of coordination across client communications, service delivery support, administration, and executive assistance. This is an ideal role for someone highly organised, proactive, and people-focused, who thrives in a fast-paced MSP environment.
KEY RESPONSIBILITIES
- Client Success & Communication
- Act as a primary point of contact for client communications via phone and email.
- Log, prioritise, and manage client requests within defined timeframes (SLA awareness).
- Schedule callbacks and ensure timely follow-ups.
- Proactively check in with clients to ensure satisfaction and identify support needs.
- Maintain accurate communication records within PSA systems.
- Support the technical team by ensuring clear, structured client updates.
- Coordinate schedules for client interactions and service activities.
- Support service delivery by ensuring tasks are tracked, assigned, and completed.
- Assist in improving internal processes for communication and service efficiency.
- Help maintain consistency in workflows, documentation, and client touchpoints.
- Provide administrative support to leadership (calendar management, scheduling, coordination).
- Prepare reports, summaries, and internal documentation.
- Assist in managing internal priorities and tracking key operational tasks.
- Handle general administrative duties to support business operations.
- Collaborate with the team to plan and execute company and client events.
- Coordinate logistics, vendors, and communications for events.
- Support internal initiatives and projects across departments.
- Assist external marketing partners with content coordination for social media.
- Help gather client insights, case studies, and success stories.
- Support campaigns aimed at improving client engagement and retention.
- Coordinate booking, tracking, and delivery of shipments.
- Maintain records of orders and deliveries.
- Liaise with suppliers and vendors as needed.
Key Skills & Attributes
- Exceptional communication and interpersonal skills.
- Highly organised with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive and client-focused mindset.
- Strong administrative and coordination skills.
- Comfortable working with systems (ticketing/PSA tools preferred).
- Team player with the ability to collaborate across technical and non-technical teams.
QUALIFICATIONS & EXPERIENCE
- Required:
- Experience in an administrative, client service, or coordination role.
- Strong communication and organisational skills.
- Experience handling client communications (phone/email).
- Experience working in an MSP or IT services environment.
- Familiarity with ticketing or PSA systems.
- Exposure to event coordination or marketing support.
- Experience supporting senior leadership or executives.
Locations
Client Success & Operations Coordinator in Lincoln, Lincolnshire employer: Bunker Technical Solutions
Contact Detail:
Bunker Technical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success & Operations Coordinator in Lincoln, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your client-focused mindset and organisational skills. Show them you’re the perfect fit for their fast-paced environment!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Client Success & Operations Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Success & Operations Coordinator in Lincoln, Lincolnshire
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We love candidates who can juggle priorities like a pro, so share examples of how you've kept things running smoothly in past roles.
Communicate Clearly: Since this role is all about client communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Be Proactive: We’re looking for someone who takes initiative, so don’t be shy about showcasing your proactive mindset. Share instances where you’ve gone above and beyond to ensure client satisfaction or improved processes in your previous jobs.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the Client Success & Operations Coordinator role!
How to prepare for a job interview at Bunker Technical Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the Managed Service Provider thoroughly. Understand their services, especially around cybersecurity and business continuity. This will help you speak confidently about how you can contribute to their mission of delivering exceptional service.
✨Showcase Your Organisational Skills
As a Client Success & Operations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple priorities or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would handle client communications and follow-ups.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure client success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.