At a Glance
- Tasks: Own and optimise operations, ensuring top-notch partner performance and customer satisfaction.
- Company: Bunch, a dynamic company making life admin effortless.
- Benefits: Competitive salary, bonus scheme, health insurance, and generous holiday allowance.
- Other info: Join a small team with big ambitions and real ownership.
- Why this job: Shape the future of operations in a fast-paced, impactful environment.
- Qualifications: Experience in managing complex operations and strong relationship-building skills.
The predicted salary is between 70000 - 90000 € per year.
We’re hiring someone to take full ownership of the Bunch operation, responsible for how the business runs, performs, and improves day-to-day.
About Bunch: Bunch exists to make life admin effortless. We handle and manage household bills end-to-end, turning something messy and time-consuming into something simple, fast, and stress-free, giving people back time to spend on what matters.
The role in one line: Own the operation end-to-end, accountable for partner performance, customer outcomes, and commercial results.
The opportunity:
- The business is partner-led with our primary service provider.
- You will be embedded with them on the ground a few days a week, working closely to drive performance.
- The role is highly people and relationship-driven, with success coming through influence and action.
- You will have real autonomy to run the current business while the leadership team focuses on building the next product.
- You will sit across customer experience, partner delivery, and commercial performance, balancing all three.
What you’ll be doing:
- Owning the operation end-to-end across CX, partners, performance, and commercials.
- Working closely with partners and holding them to account on delivery and outcomes.
- Spotting issues early and getting in the room to resolve them quickly.
- Driving improvements in customer experience and operational efficiency.
- Managing the balance between customer outcomes, cost, margin, and risk.
- Acting as the person who keeps the business running effectively day-to-day.
Who you are:
- Someone who has run or owned a complex, partner-heavy operation.
- Comfortable being in the detail and on the ground where things happen.
- Strong with partners and stakeholders, able to push and build relationships.
- Gritty and resilient, with a bias to action over overthinking.
- Likely from a startup or scale-up environment.
What you’ll get from us:
- Real ownership and the ability to shape how the business runs.
- Close access to leadership and decision-making.
- Small team, big impact.
- A pivotal moment with an established product and new product growth.
Benefits:
- Competitive salary + strong bonus scheme based on personal and company performance.
- 25 days holiday + bank holidays + your birthday off.
- Vitality private health insurance (with option to add dependents).
- Pension scheme.
- £500 annual development budget.
- 3 hours per month for life admin / personal time.
- Quarterly company socials.
- Cycle to Work scheme.
If you are someone who spots problems early and instinctively steps in to fix them, this is worth a conversation - get in touch!
Operations Director employer: Bunch
Bunch is an exceptional employer that empowers its employees with real ownership and autonomy in their roles, particularly for the Operations Director position based in London. With a strong focus on personal and professional growth, Bunch offers competitive salaries, generous holiday allowances, and a supportive work culture that values collaboration and innovation. Employees benefit from close access to leadership, a small team dynamic that fosters significant impact, and unique perks like a dedicated development budget and time for personal life admin.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Bunch or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Bunch's operations inside out. Familiarise yourself with their services and think about how you can improve their processes. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past where you’ve tackled complex issues head-on. Bunch loves someone who can spot problems early and take action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Bunch team.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Show Your Ownership Spirit:When writing your application, make sure to highlight your experience in owning operations. We want to see how you've taken charge in previous roles and driven performance improvements. Use specific examples that demonstrate your ability to manage complex, partner-heavy operations.
Be People-Focused:Since this role is all about relationships, don’t forget to showcase your people skills. Talk about how you've built strong partnerships and influenced stakeholders in the past. We love candidates who can connect with others and drive results through collaboration.
Spot Issues Like a Pro:We’re looking for someone who can identify problems early and act quickly. In your application, share instances where you’ve successfully resolved issues before they escalated. This will show us that you have the grit and resilience we value at StudySmarter.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Bunch
✨Know the Business Inside Out
Before your interview, make sure you understand Bunch's mission and how they simplify life admin. Familiarise yourself with their services and think about how your experience can enhance their operations. This will show that you're genuinely interested and ready to contribute.
✨Demonstrate Your People Skills
Since the role is highly relationship-driven, be prepared to discuss your experience in managing partnerships and stakeholders. Share specific examples of how you've built strong relationships and influenced outcomes in previous roles. This will highlight your ability to thrive in a partner-heavy environment.
✨Showcase Your Problem-Solving Skills
Bunch values someone who can spot issues early and act quickly. Prepare to discuss situations where you've identified problems and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Balance Customer Outcomes and Commercial Performance
Be ready to talk about how you’ve managed the balance between customer satisfaction and business performance in your past roles. Think of examples where you’ve improved customer experience while also considering cost and margin. This will demonstrate your strategic thinking and operational expertise.
