At a Glance
- Tasks: Own and improve daily operations, ensuring partner performance and customer satisfaction.
- Company: Bunch, a company dedicated to making life admin effortless.
- Benefits: Competitive salary, bonus scheme, 25 days holiday, and private health insurance.
- Other info: Join a small team with big ambitions and real ownership.
- Why this job: Shape the future of operations in a dynamic, impactful environment.
- Qualifications: Experience in managing complex operations and strong relationship-building skills.
The predicted salary is between 70000 - 90000 € per year.
We’re hiring someone to take full ownership of the Bunch operation, responsible for how the business runs, performs, and improves day-to-day.
About Bunch
Bunch exists to make life admin effortless. We handle and manage household bills end-to-end, turning something messy and time-consuming into something simple, fast, and stress-free, giving people back time to spend on what matters.
The role in one line
Own the operation end-to-end, accountable for partner performance, customer outcomes, and commercial results.
The opportunity
- The business is partner-led with our primary service provider.
- You will be embedded with them on the ground a few days a week, working closely to drive performance.
- The role is highly people and relationship-driven, with success coming through influence and action.
- You will have real autonomy to run the current business while the leadership team focuses on building the next product.
- You will sit across customer experience, partner delivery, and commercial performance, balancing all three.
What you’ll be doing
- Owning the operation end-to-end across CX, partners, performance, and commercials.
- Working closely with partners and holding them to account on delivery and outcomes.
- Spotting issues early and getting in the room to resolve them quickly.
- Driving improvements in customer experience and operational efficiency.
- Managing the balance between customer outcomes, cost, margin, and risk.
- Acting as the person who keeps the business running effectively day-to-day.
Who you are
- Someone who has run or owned a complex, partner-heavy operation.
- Comfortable being in the detail and on the ground where things happen.
- Strong with partners and stakeholders, able to push and build relationships.
- Gritty and resilient, with a bias to action over overthinking.
- Likely from a startup or scale-up environment.
What you’ll get from us
- Real ownership and the ability to shape how the business runs.
- Close access to leadership and decision-making.
- Small team, big impact.
- A pivotal moment with an established product and new product growth.
Benefits
- Competitive salary + strong bonus scheme based on personal and company performance.
- 25 days holiday + bank holidays + your birthday off.
- Vitality private health insurance (with option to add dependents).
- Pension scheme.
- £500 annual development budget.
- 3 hours per month for life admin / personal time.
- Quarterly company socials.
- Cycle to Work scheme.
If you are someone who spots problems early and instinctively steps in to fix them, this is worth a conversation - get in touch!
Operations Director in London employer: Bunch
Bunch is an exceptional employer that empowers its employees with real ownership and autonomy in their roles, particularly for the Operations Director position based in London. With a strong focus on personal and professional growth, employees benefit from a competitive salary, generous holiday allowance, and a supportive work culture that values collaboration and innovation. The hybrid working model and close access to leadership create a dynamic environment where team members can make a significant impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Bunch or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Bunch's operations inside out. Familiarise yourself with their services and think about how you can improve their processes. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of examples from your past where you spotted issues early and took action. This will resonate well with the team at Bunch, who value proactive individuals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Bunch team.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Operations Director role. Highlight your experience in managing complex operations and working closely with partners, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for Bunch. Share specific examples of how you've driven performance and improved customer experiences in previous roles. We love a good story!
Show Your Grit:In your application, don’t shy away from showcasing your resilience and bias towards action. We want to see how you tackle challenges head-on and keep things running smoothly, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bunch
✨Know the Business Inside Out
Before your interview, make sure you understand Bunch's mission and how it simplifies life admin. Familiarise yourself with their operations, customer experience, and partner relationships. This will help you demonstrate your genuine interest and show that you're ready to take ownership of the operation.
✨Showcase Your People Skills
Since the role is highly relationship-driven, be prepared to discuss your experience in managing partnerships and stakeholders. Share specific examples of how you've built strong relationships and influenced outcomes in previous roles. This will highlight your ability to drive performance through collaboration.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've spotted issues early and taken action to resolve them. Be ready to share these stories during the interview, as they will illustrate your proactive approach and grit. Highlighting your ability to manage operational efficiency will resonate well with the interviewers.
✨Balance the Big Picture with the Details
In this role, you'll need to juggle customer outcomes, cost, margin, and risk. Prepare to discuss how you've successfully balanced these elements in past experiences. Showing that you can operate effectively at both strategic and operational levels will set you apart from other candidates.
