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For Companies At a Glance
- Tasks: Manage key accounts and enhance customer experiences to drive growth.
- Company: Join a dynamic team at a leading investment firm focused on private markets.
- Benefits: Flexible hours, hybrid work, 28 days vacation, and competitive pay.
- Other info: Inclusive culture that values diversity and offers excellent career development.
- Why this job: Shape customer success and build lasting relationships in a fast-paced environment.
- Qualifications: 3+ years in account management with strong analytical and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.
How the role contributes to the company’s vision
Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.
Top responsibilities
- Serve as the strategic point of contact for fund managers, ensuring a seamless, high‑quality experience across all touchpoints.
- Lead the end‑to‑end post‑sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust‑based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
What you should bring
- 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Ability to manage complex, high‑value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast‑moving, high‑growth environments and adapting quickly to changing priorities.
- Proficiency in English.
Why you should join bunch
- Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
- Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership.
- Flexible hours and a hybrid office setup (3 days/week in office) 4 remote calendar weeks/year.
- 28 days of vacation, 2 company days, plus local public holidays.
- A competitive compensation package.
- A great tech and work setup with everything you need.
At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.
Key Account Manager | UK employer: Bunch
Contact Detail:
Bunch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager | UK
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission of transforming private markets.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the responsibilities of the Key Account Manager role. We need to highlight our ability to manage complex relationships and drive customer success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Key Account Manager | UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Account Management and Customer Success. We want to see how your skills align with our mission of enhancing customer experience!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven growth or improved customer relationships in previous roles. We love seeing measurable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for passionate individuals who can connect with our customers, so don’t be afraid to show us what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to submit your application directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Bunch
✨Know Your Customer Success Metrics
Familiarise yourself with key customer metrics like NPS, retention, and NRR. Be ready to discuss how you've influenced these metrics in your previous roles, as this will show your understanding of the importance of customer success in driving business growth.
✨Build Trust-Based Relationships
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to engage with senior stakeholders and how you’ve turned customer needs into actionable insights. This will demonstrate your capability to elevate customer interactions.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've simplified complex topics for diverse audiences. Bring examples of how your analytical skills have led to product or operational improvements, as this aligns perfectly with the role's requirements.
✨Adaptability is Key
Since the company operates in a fast-moving environment, share experiences where you've successfully adapted to changing priorities. This will illustrate your ability to thrive in high-growth situations, which is crucial for the Key Account Manager position.