At a Glance
- Tasks: Manage key accounts and enhance customer experiences to drive growth.
- Company: Join a dynamic team at a leading investment firm focused on private markets.
- Benefits: Flexible hours, hybrid work, 28 days vacation, and competitive pay.
- Other info: Inclusive culture that values diversity and offers excellent career development.
- Why this job: Shape customer experiences and build lasting relationships in a fast-paced environment.
- Qualifications: 3+ years in account management with strong analytical and communication skills.
The predicted salary is between 50000 - 60000 € per year.
To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.
How the role contributes to the company's vision
Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.
Top responsibilities
- Serve as the strategic point of contact for fund managers, ensuring a seamless, high‐quality experience across all touchpoints.
- Lead the end‐to‐end post‐sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust‐based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
What you should bring
- 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Ability to manage complex, high‐value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast‐moving, high‐growth environments and adapting quickly to changing priorities.
- Proficiency in English.
Why you should join bunch
- Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
- Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership.
- Flexible hours and a hybrid office setup (3 days/week in office).
- 4 remote calendar weeks/year.
- 28 days of vacation, 2 company days, plus local public holidays.
- A competitive compensation package.
- A great tech and work setup with everything you need.
At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.
Key Account Manager | UK in London employer: bunch.capital
At bunch, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around collaboration and innovation. As a Key Account Manager, you will enjoy flexible working hours, a hybrid office setup, and generous vacation policies, all while contributing to a mission that prioritises customer experience and growth. Join us to be part of a diverse team that values your input and offers ample opportunities for professional development in the dynamic private markets sector.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager | UK in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from passionate candidates who want to be part of our journey.
We think you need these skills to ace Key Account Manager | UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing customer relationships and any relevant achievements that showcase your ability to drive growth and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Analytical Skills:Since we value strong analytical abilities, include examples of how you've used data to improve customer experiences or drive business decisions. This will help us see your potential impact on our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at bunch.capital
✨Know Your Customer Success Metrics
Familiarise yourself with key customer metrics like NPS, retention, and NRR. Be ready to discuss how you've influenced these metrics in your previous roles, as this will show your understanding of the importance of customer success in driving business growth.
✨Build Trust-Based Relationships
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to engage with senior stakeholders and how you’ve turned those relationships into actionable insights that benefit both the customer and the company.
✨Showcase Your Analytical Skills
Be prepared to discuss complex topics and how you've simplified them for diverse audiences. Think of specific instances where your analytical skills led to product or operational improvements, as this aligns perfectly with the role's requirements.
✨Adaptability is Key
Since the company operates in a fast-moving environment, share experiences where you've successfully adapted to changing priorities. This will demonstrate your ability to thrive in high-growth situations, which is crucial for a Key Account Manager.
