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For Companies At a Glance
- Tasks: Manage key accounts and enhance customer experiences to drive growth.
- Company: Join a dynamic team at a leading investment firm focused on private markets.
- Benefits: Flexible hours, hybrid work, 28 days vacation, and competitive pay.
- Other info: Inclusive culture that values diversity and offers excellent career development.
- Why this job: Shape customer experiences and build lasting relationships in a fast-paced environment.
- Qualifications: 3+ years in account management or customer success with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.
How the role contributes to the company’s vision
Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.
Top responsibilities
- Serve as the strategic point of contact for fund managers, ensuring a seamless, high‑quality experience across all touchpoints.
- Lead the end‑to‑end post‑sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust‑based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
What you should bring
- 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Ability to manage complex, high‑value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast‑moving, high‑growth environments and adapting quickly to changing priorities.
- Proficiency in English.
Why you should join bunch
- Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
- Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership.
- Flexible hours and a hybrid office setup (3 days/week in office) 4 remote calendar weeks/year.
- 28 days of vacation, 2 company days, plus local public holidays.
- A competitive compensation package.
- A great tech and work setup with everything you need.
At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.
Key Account Manager | UK employer: bunch.capital
Contact Detail:
bunch.capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager | UK
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their mission and values, so you can show how you align with them during your chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience fits the role of Key Account Manager. Highlight your successes in managing relationships and driving growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate your fit!
We think you need these skills to ace Key Account Manager | UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in enterprise Account Management and how it aligns with our mission at StudySmarter. We want to see how you can elevate customer experiences!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage complex customer relationships. Use metrics where possible, like NPS or retention rates, to show us the impact you've made in previous roles.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and gets straight to the point. Avoid jargon unless it’s relevant to the role, and remember to proofread for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed faster, and you’ll have a better chance of standing out to our hiring team. Plus, it’s super easy!
How to prepare for a job interview at bunch.capital
✨Know Your Customer Success Metrics
Familiarise yourself with key customer metrics like NPS, retention, and NRR. Be ready to discuss how you've influenced these metrics in your previous roles. This shows you understand the importance of customer success and can contribute to the company's goals.
✨Build Trust-Based Relationships
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to engage with senior stakeholders and translate their needs into actionable insights. This will demonstrate your capability to elevate customer interactions.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in your previous roles. Bring specific examples where your analytical skills led to product or operational improvements. This will show that you can simplify complex topics and tailor your approach effectively.
✨Adaptability is Key
In a fast-moving environment, adaptability is crucial. Share experiences where you've successfully navigated changing priorities or challenges. This will highlight your ability to thrive in high-growth settings, which is essential for the role.