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- Tasks: Lead customer onboarding and ensure a seamless experience with our Bumper Pro Product.
- Company: Join a multi-award-winning digital payments platform transforming the automotive industry.
- Benefits: Enjoy a competitive salary, flexible working, private healthcare, and generous holiday allowance.
- Why this job: Be part of a passionate team shaping customer journeys and driving success in a fast-paced environment.
- Qualifications: Experience in customer success or project management, preferably in SaaS or automotive sectors.
- Other info: Opportunity for travel, annual retreats, and a chance to make a real impact!
The predicted salary is between 42000 - 84000 £ per year.
A bit about us... We are a multi-award-winning digital payments and insight platform within the automotive industry. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting with dealer profitability.
Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We have expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform!
A bit about the role... The Onboarding & Customer Success Manager at Bumper will play a critical role in ensuring our customers are given a world-class experience from the start of their journey with us. This individual will oversee onboarding and product implementation of Bumper Pro, deliver exceptional ongoing support, and conduct regular customer reviews. This is a full-time hybrid role, with 2-3 days a week based at our Sheffield or London office, and regular weekly travel to visit client sites.
- Key responsibilities:
- Customer Implementation & Onboarding: Lead the seamless implementation of our Bumper Pro Product for new customers through effective project management, ensuring swift adoption and value realisation. Develop, refine, and deliver world-class onboarding processes to enhance customer satisfaction.
- Customer Success Management: Oversee ongoing customer support, ensuring issues are resolved promptly and effectively. Build and maintain strong relationships with key stakeholders in customer organisations. Conduct regular business reviews to assess performance, gather feedback, and identify opportunities for improvement.
- Strategic Input: Collaborate with Sales, Product, and Growth teams to align customer success strategies with broader business goals. Utilise customer insights to influence product development and enhance user experience. Drive initiatives to increase customer retention, expansion, and advocacy.
Now a bit about you... We are a passionate and professional team, and we’re excited to welcome an Onboarding and Customer Success Manager who shares our vision of making Bumper the No. 1 payments platform in Europe! In this role, you’ll play a critical part in shaping the customer journey for our new Bumper Pro Product, from first touchpoint through to long-term success. You’ll work cross-functionally in a fast-paced environment, helping new customers onboard smoothly while building strong, lasting relationships that drive retention and growth. If you are a natural problem-solver with a passion for delivering exceptional experiences at scale, we’d love to hear from you!
Our ideal candidate has...
- Proven experience in a similar role, preferably within a SaaS, payments, or automotive environment
- Project management experience
- Strong understanding of the automotive industry is highly desirable
- Exceptional ability to build relationships and deliver value to customers
- Data-driven mindset with the ability to analyse and utilise metrics to improve outcomes
- Organised and methodical
- Excellent communication and presentation skills
- A full, clean UK driving license
What you will get from us...
- Competitive Salary: £50,000 - £60,000 (dependent on experience)
- Car Allowance: £550 per month
- Performance Bonus: Uncapped commission scheme
- Healthcare: Private healthcare with Vitality, and Medicash health cash plan
- Time Off: 26 days holiday + bank holidays, plus volunteer days
- Flexible Benefits: Salary sacrifice pension with Aviva, Cycle to Work Scheme, Electric Vehicle Salary Sacrifice scheme with Octopus, Salary Sacrifice Childcare, Wellbeing allowance of £250 per year
- Work-Life Balance: Flexible working policy
- Annual Company Retreat - a few days of fun, collaboration, and mingling (make sure your passport’s in date!)
- Parental Leave: 4 months paid leave for primary carers and 1 month for secondary carers
Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our Bumper team, you will have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak!
Onboarding & Customer Success Manager employer: Bumper
Contact Detail:
Bumper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding & Customer Success Manager
✨Tip Number 1
Familiarise yourself with the automotive industry and digital payments. Understanding the specific challenges and trends in this sector will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the automotive and SaaS industries. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Onboarding & Customer Success Manager role.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully led onboarding processes or customer implementations in previous roles, as this will be crucial for demonstrating your fit for the position.
✨Tip Number 4
Showcase your data-driven mindset by being prepared to discuss how you've used metrics to improve customer outcomes in past roles. Highlighting your analytical skills will resonate well with our focus on utilising customer insights to enhance user experience.
We think you need these skills to ace Onboarding & Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onboarding, customer success, and project management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the company's mission. Mention specific examples of how you've improved customer experiences in previous roles.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've tackled challenges in past positions. Highlight your ability to analyse data and use insights to drive customer satisfaction and retention.
Highlight Industry Knowledge: If you have experience in the automotive or SaaS industries, make sure to emphasise this in your application. Discuss how your understanding of these sectors can contribute to the company's goals.
How to prepare for a job interview at Bumper
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of Bumper Pro and its features. Familiarise yourself with how it enhances customer experience and supports automotive retailers. This knowledge will help you demonstrate your enthusiasm and ability to contribute to customer success.
✨Showcase Your Project Management Skills
As an Onboarding & Customer Success Manager, you'll need strong project management skills. Be prepared to discuss specific examples from your past experiences where you've successfully led onboarding processes or managed customer implementations. Highlight your ability to ensure swift adoption and value realisation.
✨Emphasise Relationship Building
Building strong relationships with customers is key in this role. Think of examples where you've successfully developed and maintained relationships with stakeholders. Be ready to explain how you approach customer interactions and ensure ongoing support, as well as how you handle any challenges that arise.
✨Prepare for Data-Driven Discussions
Since the role requires a data-driven mindset, be prepared to discuss how you've used metrics to improve customer outcomes in previous roles. Bring examples of how you've analysed customer feedback or performance data to drive initiatives that enhance retention and satisfaction.
