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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain systems for a fast-growing team.
- Company: Join Bumper, a multi-award-winning digital payments platform transforming the automotive industry.
- Benefits: Enjoy competitive salary, private healthcare, 26 days holiday, and flexible work options.
- Why this job: Be part of a passionate team making a real impact in the automotive payment space.
- Qualifications: Recent graduates or those with IT support experience are welcome; tech-savvy problem solvers thrive here.
- Other info: Opportunity to grow in a dynamic environment with exciting company retreats and well-being support.
The predicted salary is between 30000 - 42000 £ per year.
A bit about us…
Please allow us to celebrate our own success for a moment… We\’ve built a customer-centric product that is market-leading, and we are smashing it!
We\’re a multi-award-winning digital payments and insight platform within the automotive industry. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting with dealer profitability.
Bumper is a fast-growing payments scale-up, and we’re excited to continue building on our growth, having completed a successful Series B funding round in 2024!
Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We\’ve also expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform.
A bit about the role…
As a IT Support Technician at Bumper, you will play a key role in ensuring smooth and efficient IT operations for our team as we continue to scale. You will act as the primary point of contact for technical support, and the daily IT operations, troubleshooting and maintaining systems to ensure our employees can deliver their best during at work.
We are looking for a proactive problem-solver who thrives in a fast-paced, collaborative environment and is committed to high-quality technical assistance.
This is a full-time hybrid role, based in our Sheffield office at leastthree days a week, reporting into Head of DevOps and Infrastructure.
Key responsibilities:
- Provide first and second-line technical support to all employees, responding promptly to technical queries via a ticketing system, email, or slack
- Set up, configure, and maintain laptops (Windows & Mac), mobile devicesand software for new hires and existing staff
- Diagnose and resolve technical issues related to desktops, laptops, networks, and peripheral devices
- Assist with network configuration, manage user access, and support cybersecurity initiatives to protect sensitive data
- Support account management across SaaS tools (e.g., Atlassian, Slack, Office 365, etc), including access requests and permissions management
- Create and maintain IT documentation for troubleshooting, best practices, and internal knowledge sharing
- Liaise with external vendors for equipment purchases, warranty claims, and repair services
- Proactively identify and implement solutions to improve system efficiency, security, and user experience as the company scales
- Respond to and resolve IT incidents in a timely manner, escalating issues as necessary
Now a bit about you…
We are a passionate and professional team, and we are excited to welcome an IT Support Technician who shares our vision of making Bumper the No. 1 payments and insightsplatform in Europe!
We’d love to hear from you if you’re a team player with a can-do attitude, adaptable to change, and eager to collaborate. You should also be open to learning new technologies and sharing knowledge with your teammates.
What we are looking for in you…
- You are a recent graduate or have a few years of experience as an IT Support Technician (or a similar role) within a startup or scale-up organisation.
- Some hands-on experience (internships or work experience) in IT Support or IT Helpdesk role, ideally within the tech environment.
- Proficient with Microsoft Windows and MacOS operating systems. Good to have experience or knowledge with Unix/Linux systems.
- Strong troubleshooting skills in network setup (TCP/IP, VPNs, Wi-Fi) and hardware/software configurations
- Experience with SaaS applications (e.g., Atlassian, Office 365) and managing CRM/ERP systems
- Strong communication skills with a focus on user satisfaction and team collaboration
- Ability to prioritise tasks effectively in a high-pressure, fast-paced environment
- Strong problem-solving skills and a proactive approach to finding solutions
Nice to haves
- Bachelor\’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Previous experience with cybersecurity best practices and tools
What you\’ll get from us…
- Competitive Salary
- Company bonus scheme
- Private Healthcare and MediCash plan
- We give 26 days holiday + bank holidays, plus volunteer days throughout the year
- Tax-saving Salary Sacrifice Pension with Aviva
- Salary sacrifice Cycle to Work, Octopus Electric Vehicle, and Nursery fee schemes available!
- For all your well-being and development needs, we give each colleague access to the Wellbeing platform, with an allowance of £250 per year
- Our Bumper Flex policy for better work/life balance
- Annual company-wide Bumper Retreat—a few days of fun, collaboration, and mingling (make sure your passport’s in date!)
- If and when the time comes, we will give 4 months paid leave to primary carers, and 1 month paid leave to secondary carers
Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our Bumper team, you\’ll have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak!
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IT Support Technician employer: Bumper
Contact Detail:
Bumper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Windows, MacOS, and SaaS applications like Atlassian and Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to explain your thought process and the steps you took to troubleshoot effectively, as this is a key aspect of the IT Support Technician role.
✨Tip Number 3
Research Bumper's company culture and values, especially their focus on customer experience and collaboration. Tailor your conversation during interviews to reflect how your personal values align with theirs, which can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to learn new technologies. Given that Bumper is a fast-growing scale-up, demonstrating your enthusiasm for continuous learning and your ability to thrive in a dynamic environment will be crucial in making a positive impression.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Technician role. Focus on your troubleshooting abilities, familiarity with operating systems, and any experience with SaaS applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences that demonstrate your ability to provide excellent technical support and your eagerness to learn new technologies.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to work in a fast-paced environment. Mention any hands-on experience you have with network setup, hardware/software configurations, and cybersecurity best practices.
Show Enthusiasm for the Company: Research Bumper and express your enthusiasm for their mission and values in your application. Highlight how your goals align with their vision of becoming the leading payments and insights platform in Europe.
How to prepare for a job interview at Bumper
✨Know Your Tech
Brush up on your knowledge of both Windows and Mac operating systems, as well as any experience you have with Unix/Linux. Be prepared to discuss troubleshooting techniques for common issues related to desktops, laptops, and networks.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Highlight your proactive approach to finding solutions, especially in high-pressure situations.
✨Familiarise with SaaS Tools
Since the role involves managing SaaS applications like Atlassian and Office 365, make sure you understand how these tools work. Be ready to discuss your experience with them and how you've used them to improve user experience.
✨Emphasise Team Collaboration
Bumper values teamwork, so be sure to express your ability to collaborate effectively. Share instances where you've worked with others to achieve a common goal, and demonstrate your strong communication skills.
