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For Companies At a Glance
- Tasks: Provide technical support and maintain IT systems for a fast-growing payments company.
- Company: Join Bumper, a multi-award-winning digital payments platform transforming the automotive industry.
- Benefits: Enjoy competitive salary, private healthcare, 26 days holiday, and flexible work options.
- Why this job: Be part of a passionate team making a real impact in the automotive payment space.
- Qualifications: Recent graduates or those with IT support experience are welcome; strong troubleshooting skills required.
- Other info: Opportunity to work in a hybrid role with a vibrant company culture and exciting growth prospects.
The predicted salary is between 30000 - 42000 £ per year.
A Bit About Us…
Please allow us to celebrate our own success for a moment… We\’ve built a customer-centric product that is market-leading, and we are smashing it!
We\’re a multi-award-winning digital payments and insight platform within the automotive industry. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting with dealer profitability.
Bumper is a fast-growing payments scale-up, and we’re excited to continue building on our growth, having completed a successful Series B funding round in 2024!
Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We\’ve also expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform.
A Bit About The Role…
As a IT Support Technician at Bumper, you will play a key role in ensuring smooth and efficient IT operations for our team as we continue to scale. You will act as the primary point of contact for technical support, and the daily IT operations, troubleshooting and maintaining systems to ensure our employees can deliver their best during at work.
We are looking for a proactive problem-solver who thrives in a fast-paced, collaborative environment and is committed to high-quality technical assistance.
This is a full-time hybrid role, based in our Sheffield office at least three days a week, reporting into Head of DevOps and Infrastructure.
Key Responsibilities
- Provide first and second-line technical support to all employees, responding promptly to technical queries via a ticketing system, email, or slack
- Set up, configure, and maintain laptops (Windows & Mac), mobile devices and software for new hires and existing staff
- Diagnose and resolve technical issues related to desktops, laptops, networks, and peripheral devices
- Assist with network configuration, manage user access, and support cybersecurity initiatives to protect sensitive data
- Support account management across SaaS tools (e.g., Atlassian, Slack, Office 365, etc), including access requests and permissions management
- Create and maintain IT documentation for troubleshooting, best practices, and internal knowledge sharing
- Liaise with external vendors for equipment purchases, warranty claims, and repair services
- Proactively identify and implement solutions to improve system efficiency, security, and user experience as the company scales
- Respond to and resolve IT incidents in a timely manner, escalating issues as necessary
Now a Bit About You…
We are a passionate and professional team, and we are excited to welcome an IT Support Technician who shares our vision of making Bumper the No. 1 payments and insights platform in Europe!
We’d love to hear from you if you’re a team player with a can-do attitude, adaptable to change, and eager to collaborate. You should also be open to learning new technologies and sharing knowledge with your teammates.
What We Are Looking For In You…
- You are a recent graduate or have a few years of experience as an IT Support Technician (or a similar role) within a startup or scale-up organisation.
- Some hands-on experience (internships or work experience) in IT Support or IT Helpdesk role, ideally within the tech environment.
- Proficient with Microsoft Windows and MacOS operating systems. Good to have experience or knowledge with Unix/Linux systems.
- Strong troubleshooting skills in network setup (TCP/IP, VPNs, Wi-Fi) and hardware/software configurations
- Experience with SaaS applications (e.g., Atlassian, Office 365) and managing CRM/ERP systems
- Strong communication skills with a focus on user satisfaction and team collaboration
- Ability to prioritise tasks effectively in a high-pressure, fast-paced environment
- Strong problem-solving skills and a proactive approach to finding solutions
Nice to haves
- Bachelor\’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Previous experience with cybersecurity best practices and tools
What You\’ll Get From Us…
- Competitive Salary
- Company bonus scheme
- Private Healthcare and MediCash plan
- We give 26 days holiday + bank holidays, plus volunteer days throughout the year
- Tax-saving Salary Sacrifice Pension with Aviva
- Salary sacrifice Cycle to Work, Octopus Electric Vehicle, and Nursery fee schemes available!
- For all your well-being and development needs, we give each colleague access to the Wellbeing platform, with an allowance of £250 per year
- Our Bumper Flex policy for better work/life balance
- Annual company-wide Bumper Retreat—a few days of fun, collaboration, and mingling (make sure your passport’s in date!)
- If and when the time comes, we will give 4 months paid leave to primary carers, and 1 month paid leave to secondary carers
Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our Bumper team, you\’ll have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak! #J-18808-Ljbffr
IT Support Technician employer: Bumper UK
Contact Detail:
Bumper UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Windows, MacOS, and SaaS applications like Atlassian and Office 365. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to explain your thought process and the steps you took to troubleshoot effectively, as this aligns with the proactive approach they are looking for.
✨Tip Number 3
Research Bumper's company culture and values, especially their focus on collaboration and user satisfaction. During your conversations, highlight how your personal values align with theirs and share experiences that reflect your teamwork and adaptability.
✨Tip Number 4
Prepare to discuss your understanding of cybersecurity best practices, as this is a nice-to-have for the role. Even if you don't have extensive experience, showing that you're aware of the importance of data protection can set you apart from other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Technician role. Focus on your troubleshooting abilities, familiarity with operating systems, and any experience with SaaS applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past and express your enthusiasm for working in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to work collaboratively. Mention any experience you have with network setup, cybersecurity practices, and managing user access across various platforms.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Bumper UK
✨Know Your Tech
Brush up on your knowledge of both Windows and MacOS operating systems, as well as any experience you have with Unix/Linux systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Showcase Problem-Solving Skills
Prepare examples of how you've proactively identified and resolved technical issues in previous roles. Highlight your ability to think on your feet and provide solutions under pressure.
✨Familiarise Yourself with SaaS Tools
Since the role involves managing SaaS applications like Atlassian and Office 365, make sure you understand their functionalities. Be ready to discuss how you've used these tools in your previous experiences.
✨Emphasise Communication and Teamwork
Bumper values collaboration, so be prepared to talk about your experiences working in teams. Share how you’ve communicated technical information to non-technical colleagues and ensured user satisfaction.
