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For Companies At a Glance
- Tasks: Coordinate deliveries and ensure exceptional customer service while managing drivers and schedules.
- Company: Join Bumper to Bumper, a leading Canadian automotive parts provider with a dynamic team culture.
- Benefits: Enjoy competitive salary, comprehensive benefits, employee discounts, and career development opportunities.
- Why this job: Be part of a passionate team in a growing industry, making a real impact on customer satisfaction.
- Qualifications: High school diploma, 1-3 years experience, valid driver's license, and excellent customer service skills required.
- Other info: Opportunity for hands-on experience in a fast-paced environment with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
You will coordinate all customer product deliveries by coordinating drivers and company vehicles to deliver products to our customers within the established time frames while providing exceptional customer service.
What We Can Offer You
- A competitive salary.
- Comprehensive benefits and employee assistance program accessible.
- A generous employer contribution to the pension plan.
- Complete insurance coverage.
- Employee discounts on automotive products.
- Career development opportunities.
- Work in a dynamic work environment where you’ll be able to expand your skills.
Your Daily Contribution & Impact
- Coordinate and follow up on activities relative to customer deliveries and supplier pick-ups, according to schedules, customer service promises, and needs of inside and outside sales team members.
- Maintain constant communication with drivers in transit, or with customers about the status of orders.
- Ensure efficient driving routes and assign deliveries to drivers based on location and priority.
- Schedule workforce in collaboration with Store Manager and coordinate the work of the drivers to reduce delay and meet time expectations.
- Distribute fleet vehicles, keys, company fuel cards, phones, record keeping forms, and parts deliveries to drivers.
- Ensure drivers enter delivery times into the delivery tracking system, if available, or onto manual sheets.
- Verify returns of customers' goods before credits are completed by the sales team, if applicable.
- Pick and pack orders and ensure orders are accurate and ready for delivery.
- Conduct/support daily, weekly, monthly inspections of trucks and scheduled maintenance in conjunction with Store Manager and ensure reporting of any accidents as required.
- Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management.
- Play an active role in the store’s cleanliness, organization, and maintenance.
- Make deliveries as required.
- Dispatcher in certain locations may also be responsible for the opening and closing of the facility, providing customer service and administration duties.
Expertise & Essential Skills
- High School diploma or equivalent.
- 1 to 3 years’ experience in a related position.
- Valid driver’s license and good record of conduct.
- Excellent customer service skills.
- Lifting of heavy equipment of up to 50 pounds.
Why Bumper to Bumper?
We are a Canadian company in Boucherville, QC, part of the LKQ Group – North America's largest provider of alternative vehicle collision replacement products and the world's largest provider of alternative aftermarket parts. Our network includes over 190 auto parts stores and more than 80 automotive service providers operating in Canada under the Bumper to Bumper banner. More than just a brand, Bumper to Bumper is a team of passionate individuals. With a fresh vision and a recently reinvigorated leadership team, collaboration is at the core of our success. Join us to be part of a growing company and contribute to our ongoing success in the automotive industry. Bumper to Bumper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Long live your career at Bumper to Bumper!
Dispatcher employer: Bumper to Bumper Canada
Contact Detail:
Bumper to Bumper Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Familiarise yourself with the local area and the most efficient driving routes. This knowledge will not only help you in the role but also impress during your interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves constant communication with customers and drivers, demonstrating your ability to handle inquiries and resolve issues effectively can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with logistics or delivery coordination. If you've worked in a similar environment before, be prepared to discuss specific examples of how you managed schedules and communicated with team members.
✨Tip Number 4
Show your enthusiasm for the automotive industry. Research Bumper to Bumper and be ready to discuss why you want to work with us specifically. A genuine interest in our company and its values can make a strong impression.
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching or logistics. Emphasise any customer service roles you've had, as well as your ability to coordinate and communicate effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with scheduling and maintaining communication with drivers and customers.
Showcase Relevant Skills: Highlight your organisational skills and ability to manage multiple tasks simultaneously. Mention any experience you have with delivery tracking systems or similar software, as this will be beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a dispatcher role.
How to prepare for a job interview at Bumper to Bumper Canada
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Dispatcher. Familiarise yourself with coordinating deliveries, maintaining communication with drivers, and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key in this position, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlighting your ability to maintain a positive relationship with customers will set you apart.
✨Demonstrate Organisational Skills
As a Dispatcher, you'll need to manage multiple tasks simultaneously. Be ready to discuss how you prioritise tasks, manage schedules, and ensure timely deliveries. Providing specific examples of how you've organised workflows in previous roles can be very effective.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Bumper to Bumper. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
