IT Support Technician in Sheffield

A bit about us… We have built a customer‑centric product that is market‑leading within the automotive industry. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through various payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting with dealer profitability. Bumper is a fast-growing payments scale‑up, and we’re excited to continue building on our growth, having completed a successful Series B funding round in 2024! Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We have expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform.

A bit about the role... As an IT Support Technician at Bumper, you will play a key role in ensuring smooth and efficient IT operations for our team as we continue to scale. You will act as the primary point of contact for technical support and daily IT operations, troubleshooting and maintaining systems to ensure our employees can deliver their best whilst at work. We are looking for a proactive problem‑solver who thrives in a fast‑paced, collaborative environment and is committed to high‑quality technical assistance. This is a full‑time hybrid role, based in our Sheffield office at least three days a week, reporting into Head of DevOps and Infrastructure.

Key responsibilities:

• Provide first and second‑line technical support to all employees, responding promptly to technical queries via a ticketing system, email, or Slack.
• Set up, configure, and maintain laptops (Windows & Mac), mobile devices and software for new hires and existing staff.
• Diagnose and resolve technical issues related to desktops, laptops, networks, and peripheral devices.
• Assist with network configuration, manage user access, and support cybersecurity initiatives to protect sensitive data.
• Support account management across SaaS tools (e.g., Atlassian, Slack, Office 365), including access requests and permissions management.
• Create and maintain IT documentation for troubleshooting, best practices, and internal knowledge sharing.
• Liaise with external vendors for equipment purchases, warranty claims, and repair services.
• Proactively identify and implement solutions to improve system efficiency, security, and user experience as the company scales.
• Respond to and resolve IT incidents in a timely manner, escalating issues as necessary.

Now a bit about you… We are a passionate and professional team, and we are excited to welcome an IT Support Technician who shares our vision of making Bumper the No. 1 payments and insights platform in Europe! We’d love to hear from you if you’re a team player with a can‑do attitude, adaptable to change, and eager to collaborate. You should also be open to learning new technologies and sharing knowledge with your teammates.

What we are looking for in you...

• You are a recent graduate or have a few years of experience as an IT Support Technician (or a similar role) within a startup or scale‑up organisation.
• Some hands‑on experience (internships or work experience) in IT Support or IT Helpdesk role, ideally within the tech environment.
• Proficient with Microsoft Windows and MacOS operating systems.
• Good to have experience or knowledge with Unix/Linux systems and SQL.
• Strong troubleshooting skills in network setup (TCP/IP, VPNs, Wi‑Fi) and hardware/software configurations.
• Experience with SaaS applications (e.g., Atlassian, Office 365) and managing CRM/ERP systems.
• Strong communication skills with a focus on user satisfaction and team collaboration.
• Ability to prioritise tasks effectively in a high‑pressure, fast‑paced environment.
• Strong problem‑solving skills and a proactive approach to finding solutions.

Nice to haves:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Previous experience with cybersecurity best practices and tools.

What you’ll get from us...

• £26,500-£30,000 per annum (dependant on experience).
• Company bonus scheme.
• Private Healthcare and MediCash plan.
• 26 days holiday + bank holidays, plus volunteer days throughout the year.
• Tax‑saving Salary Sacrifice Pension with Aviva.
• Salary sacrifice Cycle to Work, Octopus Electric Vehicle, and Nursery fee schemes available!
• Access to the Wellbeing platform, with an allowance of £250 per year.
• Our Bumper Flex policy for better work/life balance.
• Annual company‑wide Bumper Retreat—a few days of fun, collaboration, and mingling.
• 4 months paid leave to primary carers, and 1 month paid leave to secondary carers.

By joining our Bumper team, you will have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak!