At a Glance
- Tasks: Automate billing operations and improve workflows using modern AI tools.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy unlimited PTO, private health insurance, and a personal development budget.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by streamlining processes and enhancing team efficiency.
- Qualifications: 3-5 years in technical operations with hands-on automation experience.
The predicted salary is between 50000 - 60000 £ per year.
About the Role
We’re looking for a detail‑oriented, technically capable specialist to help us work smarter across our billing operations, pricing configuration, and fraud monitoring workflows.
This isn’t a role to build a new AI platform from scratch, it’s about embedding yourself in our existing processes, understanding where the friction is, and using modern AI tooling to reduce manual, repetitive work so our team can focus on higher‑value activities.
You’ll split your time roughly 60/40 between hands‑on automation delivery and operational support, with the operational side serving as your window into the workflows you’ll be improving.
- Automation & Tooling (primary focus)
- Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction.
- Build lightweight AI‑powered tools, scripts, and workflows using modern tooling (e. g., Claude, Open AI APIs) to reduce manual, repetitive tasks.
- Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration.
- Iterate and improve automation based on real‑world usage and team feedback.
- Document automation logic and processes clearly to ensure auditability and smooth handover.
- Day‑to‑Day Support
- Provide day‑to‑day support across billing configuration tasks (e. g., pricing set‑up, product catalogue updates, promotions) with high attention to accuracy.
- Help triage and resolve billing‑related issues: customer, internal, and partner‑facing, while building automated solutions to reduce ticket volumes over time.
- Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them.
- Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.
Qualifications
- 3‑5 years of experience in technical operations, workflow automation, with demonstrable hands‑on delivery, particularly with LLM integrations, scripting, or operational tooling.
- Comfortable using AI APIs (e. g., Claude, Open AI) to build practical, lightweight automation solutions, not just theoretical knowledge.
- Strong analytical and problem‑solving skills; able to look at a messy manual process and see a path to automating it.
- Exceptional attention to detail and process discipline.
- Good communicator with the ability to work across both technical and non‑technical stakeholders.
- Self‑directed and comfortable operating in an agile environment with evolving priorities.
- Exposure to billing systems, subscription models or payments.
- Experience working in or alongside ops teams, not just engineering.
- Familiarity with tools like Jira and internal workflow tooling.
Benefits & Perks
- Annual personal learning & development budget
- Private Medical Insurance (PMI)
- Private Dental Insurance
- Babylon Health app
- Mental health support
- Enhanced parental leave, including a highly competitive maternity package
- Unlimited PTO
- Subsidised gym membership
- ‘Double matched’ pension contributions up to 6%
- Premium App Access
- Equal Opportunity Employer
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non‑binary people, veterans, parents, people with disabilities, and neurodivergent people to apply.
We’re happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don’t hesitate to let us know how we can help.
In your application, please feel free to note which pronouns you use (e. g., she/her, he/him, they/them).
#J-18808-Ljbffr
